Field Tech Senior Associate

NTT
Jakarta
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Communication","Troubleshooting","Incident resolution"]

Provide end-user computing support within the EUC team in a client environment, resolving incidents and fulfilling requests against SLAs, CSFs, and KPIs using the ITIL framework. Perform IMAC activities for desktops, laptops, monitors, printers, and related peripherals as needed across desks, floors, and buildings. Troubleshoot Windows and Office issues, work with IT hardware, learn new technologies, and use ITSM tools such as ServiceNow or Remedy.

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FursaFursa
NTT
NTT
6 days ago

Field Tech Senior Associate

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Last checked: 21 hours agoStatus: Live

Job Summary

Provide end-user computing support within the EUC team in a client environment, resolving incidents and fulfilling requests against SLAs, CSFs, and KPIs using the ITIL framework. Perform IMAC activities for desktops, laptops, monitors, printers, and related peripherals as needed across desks, floors, and buildings. Troubleshoot Windows and Office issues, work with IT hardware, learn new technologies, and use ITSM tools such as ServiceNow or Remedy.
Location: Jakarta
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support end users in a client environment as a contributing member of the EUC team.
  • •Perform day-to-day incident resolution and request fulfilment aligned to ITIL.
  • •Carry out IMAC (install, move, add, change) for desktops, laptops, monitors, printers, and other peripherals as required.
  • •Learn new and emerging technologies guided by business requirements.
  • •Use operational and project objectives and be measured on SLAs, CSFs, and KPIs aligned to the role.

Key Requirements

  • •3 to 5 years of experience in End User Computing, IT Support, and asset management.
  • •Strong troubleshooting skills for Windows, Office, COTS, and end-user hardware support.
  • •Basic understanding of the ITIL framework.
  • •Experience using ITSM tools such as ServiceNow or Remedy.
  • •Good written and spoken English communication skills and ability to physically perform general office requirements.
Experience:3-5 yearsEnd user computingIT supportAsset management
Skills:CommunicationTroubleshootingIncident resolution
Languages:English
Tech Stack:WindowsMicrosoft OfficeITILITSMServiceNowRemedyCOTSDesktopsLaptopsMonitorsPrinters

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn