Senior Software Maintenance Engineer (Technical Support, Linux, Kubernetes, Prefer Spoken English)

Red Hat
Tokyo, Japan
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer focus","Collaboration","Leadership"]

Serve as a Senior Technical Support Engineer for Red Hat Customer Experience & Engagement, focusing on Linux networking and RHEL in hybrid cloud environments. Collaborate with development and QE teams to translate customer feedback into product improvements, act as a bridge between customers and engineers, and provide premium, scalable technical support. On-call after hours and weekends; native/business-level Japanese required, English communication is a plus.

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FursaFursa
Red Hat
Red Hat
6 months ago

Senior Software Maintenance Engineer (Technical Support, Linux, Kubernetes, Prefer Spoken English)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 days agoStatus: Live

Job Summary

Serve as a Senior Technical Support Engineer for Red Hat Customer Experience & Engagement, focusing on Linux networking and RHEL in hybrid cloud environments. Collaborate with development and QE teams to translate customer feedback into product improvements, act as a bridge between customers and engineers, and provide premium, scalable technical support. On-call after hours and weekends; native/business-level Japanese required, English communication is a plus.
Location: Tokyo, Japan
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Own the resolution of customer issues from initial contact through complete customer satisfaction
  • •Exceed customer expectations by providing premium and professional customer service
  • •Demonstrate efficient problem-solving techniques and resolve complex, critical, and sensitive support issues
  • •Contribute to the global Red Hat knowledge management system while working on customer issues
  • •Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction

Key Requirements

  • •5+ years of Linux/UNIX experience in the enterprise sector with strong administration skills
  • •Bachelor's degree or higher in computer science or a related technical field
  • •Native or business-level Japanese
  • •Experience with production support
  • •Ability to communicate clearly and concisely to customers with various levels of technical experience
Experience:5+ yearsOpen sourceLinuxKubernetesHybrid cloudRHELEnterprise
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer focusCollaborationLeadership
Certifications:RHCE
Languages:JapaneseEnglish
Tech Stack:LinuxKubernetesRHELHybrid CloudCloudTroubleshooting

Company Brief

Red Hat
Provides enterprise open-source software solutions, including Red Hat Enterprise Linux, middleware, cloud, container, and Kubernetes technologies, delivering support, services, and solutions for hybrid cloud environments.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: Raleigh, United States
Founded: 1993
WebsiteLinkedIn