Senior Customer Engineer, Named - LA

Cloudflare
Los Angeles
Workplace: HybridFull timeUSD 202,000 - 278,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Presentation","Stakeholder management","Communication","Trusted advisory","Business value translation"]

Own the technical customer relationship from discovery through long-term adoption for enterprise named accounts. Partner with Account Executives on technical discovery, bespoke architectures, demos, Proof of Concepts, and onboarding/implementation to drive time-to-value. Operate as a quota-carrying technologist with ongoing health monitoring, QBRs, and expansion strategy, while using AI-augmented workflows and Cloudflare AI tooling to automate routine tasks.

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FursaFursa
Cloudflare
Cloudflare
3 days ago

Senior Customer Engineer, Named - LA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Own the technical customer relationship from discovery through long-term adoption for enterprise named accounts. Partner with Account Executives on technical discovery, bespoke architectures, demos, Proof of Concepts, and onboarding/implementation to drive time-to-value. Operate as a quota-carrying technologist with ongoing health monitoring, QBRs, and expansion strategy, while using AI-augmented workflows and Cloudflare AI tooling to automate routine tasks.
Location: Los Angeles
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proof of Concepts across Cloudflare (Security, Networking, Developer Platforms).
  • •Lead technical onboarding and implementation as the primary engineering contact, owning discovery, demos, onboarding, technical health, risk, and expansion strategy.
  • •Monitor customer health scores and telemetry to drive rapid time-to-value and resolve integration bottlenecks.
  • •Carry a quota tied to new business acquisition and/or account growth; drive deep platform adoption, retention, and identify cross-sell/up-sell opportunities using product usage data.
  • •Use AI-augmented workflows (AI agents and internal platforms) to automate routine tasks such as RFP/security questionnaire responses, sandbox provisioning, and telemetry monitoring.

Pay and Benefits

Salary: USD 202,000 - 278,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityPaid LeaveParental LeaveDisability InsuranceLife Insurance

Key Requirements

  • •Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering).
  • •Broad technical expertise across web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • •Ability to operate in a quota-carrying or revenue-aligned environment with strong understanding of SaaS metrics and enterprise sales cycles.
  • •Exceptional presentation and stakeholder management skills bridging technical implementation details and C-suite strategy.
  • •Strong communication and the ability to manage technical discovery, demos, onboarding, and ongoing account expansion.
Experience:SaaSEnterprise salesWeb securityNetworkingCloud infrastructure
Skills:PresentationStakeholder managementCommunicationTrusted advisoryBusiness value translation
Languages:English
Tech Stack:Workers AIAI GatewayVectorizePythonJavaScriptRAGLarge Language Models (LLMs)API connectorsEdge computingDNSDDoS mitigationCloud infrastructure

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn