Service Operations Supervisor(SAO)

Distro
United States
Workplace: OnsiteFull timeUSD 26 - 28 hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Communication","Interpersonal skills","Time management","Problem-solving","Attention to detail"]

Own relationships for an assigned group of clients, coordinating user setup and training for web-based payroll and reporting platforms. Drive retention for at-risk accounts through proactive interventions and regular touchpoints, while serving as the liaison to internal operations. Oversee payroll processing and investigate payroll errors, notices, and reporting needs, and coach a team of payroll specialists through huddles and performance guidance.

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FursaFursa
Distro
Distro
2 months ago

Service Operations Supervisor(SAO)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own relationships for an assigned group of clients, coordinating user setup and training for web-based payroll and reporting platforms. Drive retention for at-risk accounts through proactive interventions and regular touchpoints, while serving as the liaison to internal operations. Oversee payroll processing and investigate payroll errors, notices, and reporting needs, and coach a team of payroll specialists through huddles and performance guidance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary contact for an assigned group of clients, managing accounts through proactive touchpoints and service recommendations.
  • •Coordinate client user setup and training for payroll, custom reporting software, and service platforms.
  • •Facilitate proactive interventions for at-risk clients and conduct client meetings to review escalated issues.
  • •Oversee payroll and payroll-tax related processes, including processing, error resolution, payroll calculations/deductions, and driving notices to resolution.
  • •Monitor and support Payroll Specialists, coach team members, and schedule weekly POD huddles to discuss escalations and learning opportunities.

Pay and Benefits

Salary: USD 26 - 28 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •2+ years of PEO, ASO, or HCM experience with multistate exposure preferred (or equivalent combination of experience, skills, and education).
  • •Excellent communication and interpersonal skills to build relationships with clients, internal teams, and vendors.
  • •Ability to coordinate user setup and provide training for web-based payroll, reporting software, and service platforms.
  • •Ability to ensure timely and accurate payroll processing, review payrolls, and resolve payroll errors and issues.
  • •Knowledge and willingness to guide clients on payroll tax questions, notices, and state and federal reporting requirements.
Experience:PEOASOHCMMultistate payroll
Education:High School
Skills:CommunicationInterpersonal skillsTime managementProblem-solvingAttention to detail
Tech Stack:Microsoft OfficeOutlookTeamsExcelPowerPointClient Space

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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