Lemonade

3 months ago

Associate Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead end-to-end CX automation projects at Lemonade, guiding LLM-powered initiatives from sprint planning to pipeline optimization. Own automation performance reporting, translate data into actionable recommendations, and collaborate with cross-functional teams to deploy CX improvements. Monitor LLM outputs, stay ahead of AI trends, and ensure clear communication across engineers and ops. Remote role in US with growth opportunities.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Entry level

Key Responsibilities

•Lead end-to-end CX automation projects - from sprint planning with LLM associates to pipeline updates - keeping everything tied to customer experience goals
•Own reporting on automation performance, identifying trends and translating data into clear, actionable recommendations for the team and stakeholders
•Partner with cross-functional teams to implement new CX initiatives, aligning on objectives and removing blockers before they slow things down
•Monitor and optimize LLM pipeline outputs, ensuring responses stay effective, accurate, and aligned with how we want customers to feel
•Stay close to emerging technologies and industry shifts, bringing forward recommendations that keep our automation work ahead of the curve

Pay and Benefits

Salary: USD 80,000 - 93,000 annually

Equity and Bonus:Equity

Perks:EquityRemote Work

Key Requirements

•2+ years in a customer experience or operations role, with real ownership of projects and cross-functional initiatives
•Hands-on familiarity with customer service automation tools, including LLMs and related technologies
•A proven ability to lead and develop a team, with strong interpersonal and mentoring instincts
•Sharp analytical skills and the ability to turn messy, real-world data into decisions that actually move the needle
•Ability to work in a remote environment

Experience:2+ yearsCustomer experienceOperationsAILLMs

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingAnalyticalOrganization

Languages:English

Tech Stack:LLMsRobotic process automationAI

Company Brief

Lemonade

Lemonade is a technology-first insurance carrier that uses AI and behavioral economics to offer renters, homeowners, pet, car, and life insurance with instant underwriting and claims, and a social-impact 'Giveback' model donating leftover premiums to nonprofits.

Industry: InsurTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2015

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Lemonade

3 months ago

Associate Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Entry level

Key Responsibilities

•Lead end-to-end CX automation projects - from sprint planning with LLM associates to pipeline updates - keeping everything tied to customer experience goals
•Own reporting on automation performance, identifying trends and translating data into clear, actionable recommendations for the team and stakeholders
•Partner with cross-functional teams to implement new CX initiatives, aligning on objectives and removing blockers before they slow things down
•Monitor and optimize LLM pipeline outputs, ensuring responses stay effective, accurate, and aligned with how we want customers to feel
•Stay close to emerging technologies and industry shifts, bringing forward recommendations that keep our automation work ahead of the curve

Pay and Benefits

Salary: USD 80,000 - 93,000 annually

Equity and Bonus:Equity

Perks:EquityRemote Work

Key Requirements

•2+ years in a customer experience or operations role, with real ownership of projects and cross-functional initiatives
•Hands-on familiarity with customer service automation tools, including LLMs and related technologies
•A proven ability to lead and develop a team, with strong interpersonal and mentoring instincts
•Sharp analytical skills and the ability to turn messy, real-world data into decisions that actually move the needle
•Ability to work in a remote environment

Experience:2+ yearsCustomer experienceOperationsAILLMs

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingAnalyticalOrganization

Languages:English

Tech Stack:LLMsRobotic process automationAI

Company Brief

Lemonade

Industry: InsurTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2015

Glassdoor: 3.5

Website LinkedIn Glassdoor