Customer Service Representative

Sika
United States
Workplace: OnsiteFull timeUSD 25 - 30 hourlyFunction: Customer Support (Service Desk)Experience: 3-7 yearsEducation: associatesSkills: ["Problem-solving","Analytical skills","Interpersonal skills","Detail oriented","Communication skills"]

Manage end-to-end customer purchase order fulfillment for roofing products and services, including entering and tracking sales and purchase orders in SAP (Sales and Distribution). Monitor SAP-generated backorders, billing, and picking/shipping schedules to keep orders on track. Serve as a high-level customer partner and backup coverage for other representatives, support the West/South region, and coordinate materials for delivery to jobsites.

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FursaFursa
Sika
Sika
2 days ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Manage end-to-end customer purchase order fulfillment for roofing products and services, including entering and tracking sales and purchase orders in SAP (Sales and Distribution). Monitor SAP-generated backorders, billing, and picking/shipping schedules to keep orders on track. Serve as a high-level customer partner and backup coverage for other representatives, support the West/South region, and coordinate materials for delivery to jobsites.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Enter and manage sales orders and purchase orders using SAP Sales and Distribution procedures.
  • •Coordinate materials delivery to jobsites and support customers from start to end of roofing projects.
  • •Monitor SAP-generated backorder lists, billing lists, and picking/shipping schedules to fulfill orders on time.
  • •Answer customer and sales representative questions promptly as they arise.
  • •Become and maintain proficiency in Sika Roofing products, services, and related operational procedures, including backup coverage for other representatives.

Pay and Benefits

Salary: USD 25 - 30 hourly
Perks:401kHealth InsuranceDentalVisionPaid Parental

Key Requirements

  • •Associates degree preferred.
  • •3–7 years of work experience in a similar customer service role.
  • •Strong problem-solving, analytical, and interpersonal skills.
  • •Computer literate with Windows applications (Word, Excel, Lotus Notes email) and SAP SD knowledge.
  • •Detail-oriented with strong follow-up and customer communication skills.
Experience:3-7 years
Education:Associate's
Skills:Problem-solvingAnalytical skillsInterpersonal skillsDetail orientedCommunication skills
Languages:English
Tech Stack:SAPSAP SDSales and DistributionWordExcelLotus Notes

Company Brief

Sika
Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Baar, Switzerland
Founded: 1910
WebsiteLinkedIn