Technical Account Manager, Enterprise- San Francisco HQ

Orb
San Francisco
Workplace: HybridFull timeUSD 145,000 - 195,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsSkills: ["APIs","Webhooks","SQL","Read/write code","Communication","Architecture","Data models","ERP integrations"]

Own and manage the most complex, high-stakes enterprise accounts from pre-go-live through ongoing adoption. Deliver deep technical onboarding, architect Orb integrations with ERP/CRM ecosystems, design API patterns, and coordinate cross-functional efforts with Engineering and Product to maximize customer value and platform improvements.

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FursaFursa
Orb
Orb
4 months ago

Technical Account Manager, Enterprise- San Francisco HQ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own and manage the most complex, high-stakes enterprise accounts from pre-go-live through ongoing adoption. Deliver deep technical onboarding, architect Orb integrations with ERP/CRM ecosystems, design API patterns, and coordinate cross-functional efforts with Engineering and Product to maximize customer value and platform improvements.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own onboarding and implementation for enterprise customers end-to-end — from kickoff through go-live and into long-term account health.
  • •Lead technical discovery to understand each customer's billing architecture, data model, and integration landscape before prescribing an approach.
  • •Guide customers through complex integrations connecting Orb with adjacent systems: NetSuite, Salesforce, internal data warehouses, and event pipelines.
  • •Design and review API integration patterns, event schemas, aggregation strategies, and idempotency handling alongside customer engineering teams.
  • •Serve as the primary escalation point for technical issues during implementation and post-go-live; diagnose root causes and coordinate resolutions with Orb Engineering.

Pay and Benefits

Salary: USD 145,000 - 195,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveEquityCommuter BenefitsMeal AllowanceLearning Stipend

Key Requirements

  • •10+ years of experience in technical post-sales roles — solutions engineering, implementation consulting, technical account management, or similar — with meaningful tenure in enterprise-facing work.
  • •Deep hands-on experience with system integrations: you've personally built or guided integrations between SaaS platforms and enterprise systems (NetSuite, Salesforce, data warehouses, or equivalent).
  • •Technically proficient with APIs, webhooks, event streaming, and SQL; you can read and write code to diagnose integration issues and validate customer implementations.
  • •Strong systems thinker: you approach customer problems by mapping the full architecture, understanding data flows and dependencies, and anticipating where things will break before they do.
  • •Proven track record managing complex, multi-stakeholder enterprise relationships — you're equally comfortable with a VP of Finance, a Staff Engineer, and a billing operations analyst.
Experience:10+ yearsSaaSFintechEnterprise software
Skills:APIsWebhooksSQLRead/write codeCommunicationArchitectureData modelsERP integrations
Tech Stack:NetSuiteSalesforceAPIsWebhooksSQLData warehousesEvent streamingIntegration patternsERD

Company Brief

Orb
Orb provides developer-first billing and revenue infrastructure for modern AI and software companies, enabling usage-based, subscription, token-based, and hybrid pricing with metering, invoicing, and finance integrations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Revenue: USD 1M to 5M
Growth: Growth Stage Startup
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2021
Glassdoor
Glassdoor: 1.5
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