Orb

2 months ago

Technical Account Manager, Enterprise- San Francisco HQ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own and manage the most complex, high-stakes enterprise accounts from pre-go-live through ongoing adoption. Deliver deep technical onboarding, architect Orb integrations with ERP/CRM ecosystems, design API patterns, and coordinate cross-functional efforts with Engineering and Product to maximize customer value and platform improvements.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own onboarding and implementation for enterprise customers end-to-end — from kickoff through go-live and into long-term account health.
•Lead technical discovery to understand each customer's billing architecture, data model, and integration landscape before prescribing an approach.
•Guide customers through complex integrations connecting Orb with adjacent systems: NetSuite, Salesforce, internal data warehouses, and event pipelines.
•Design and review API integration patterns, event schemas, aggregation strategies, and idempotency handling alongside customer engineering teams.
•Serve as the primary escalation point for technical issues during implementation and post-go-live; diagnose root causes and coordinate resolutions with Orb Engineering.

Pay and Benefits

Salary: USD 145,000 - 195,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveEquityCommuter BenefitsMeal AllowanceLearning Stipend

Key Requirements

•10+ years of experience in technical post-sales roles — solutions engineering, implementation consulting, technical account management, or similar — with meaningful tenure in enterprise-facing work.
•Deep hands-on experience with system integrations: you've personally built or guided integrations between SaaS platforms and enterprise systems (NetSuite, Salesforce, data warehouses, or equivalent).
•Technically proficient with APIs, webhooks, event streaming, and SQL; you can read and write code to diagnose integration issues and validate customer implementations.
•Strong systems thinker: you approach customer problems by mapping the full architecture, understanding data flows and dependencies, and anticipating where things will break before they do.
•Proven track record managing complex, multi-stakeholder enterprise relationships — you're equally comfortable with a VP of Finance, a Staff Engineer, and a billing operations analyst.

Experience:10+ yearsSaaSFintechEnterprise software

Skills:APIsWebhooksSQLRead/write codeCommunicationArchitectureData modelsERP integrations

Tech Stack:NetSuiteSalesforceAPIsWebhooksSQLData warehousesEvent streamingIntegration patternsERD

Company Brief

Orb

Orb provides developer-first billing and revenue infrastructure for modern AI and software companies, enabling usage-based, subscription, token-based, and hybrid pricing with metering, invoicing, and finance integrations.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Revenue: USD 1M to 5M

Growth: Growth Stage Startup

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2021

Glassdoor: 1.5

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Orb