AutoTrader.com

1 month ago

Fleet Client Services Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Join Cox Fleet as a Fleet Client Services Specialist II supporting maintenance coordination for a national fleet operation. You will manage end-to-end maintenance transactions, document interactions in Cox systems, and provide proactive, high-quality customer service while coordinating with field operations to schedule technicians and preventive maintenance, helping to drive repeat business and positive customer experiences.

Location: New York, New Jersey

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
•Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
•Providing excellent customer service for all internal and external customer calls
•Be professional and establish positive customer rapport
•Obtain customers approval for all repairs and services to be performed
•Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
•Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
•Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
•Continuously develop and improve company capabilities in Dispatching and Service Scheduling
•Additional duties and special projects as assigned

Pay and Benefits

Salary: USD 18.17 - 27.31 hourly

Perks:Paid LeaveBereavement LeaveParental LeaveHoliday Pay401k

Key Requirements

•High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
•Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
•Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
•Excellent organizational skills and the ability to balance a variety of tasks.
•Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)

Experience:Fleet maintenanceAutomotive/trucking

Education:High School

Skills:CommunicationCustomer serviceOrganizational skillsProblem-solvingTeam collaboration

Tech Stack:ExcelWeb WrenchMobileFrameRO Writer

Company Brief

AutoTrader.com

Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Atlanta, United States

Founded: 1997

Website LinkedIn

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AutoTrader.com

1 month ago

Fleet Client Services Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: New York, New Jersey

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
•Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
•Providing excellent customer service for all internal and external customer calls
•Be professional and establish positive customer rapport
•Obtain customers approval for all repairs and services to be performed
•Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
•Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
•Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
•Continuously develop and improve company capabilities in Dispatching and Service Scheduling
•Additional duties and special projects as assigned

Pay and Benefits

Salary: USD 18.17 - 27.31 hourly

Perks:Paid LeaveBereavement LeaveParental LeaveHoliday Pay401k

Key Requirements

•High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
•Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
•Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
•Excellent organizational skills and the ability to balance a variety of tasks.
•Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)

Experience:Fleet maintenanceAutomotive/trucking

Education:High School

Skills:CommunicationCustomer serviceOrganizational skillsProblem-solvingTeam collaboration

Tech Stack:ExcelWeb WrenchMobileFrameRO Writer

Company Brief

AutoTrader.com

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Atlanta, United States

Founded: 1997

Website LinkedIn