Team Lead, Market Operations - Haines City, FL

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Problem-solving","Performance management","Strategic thinking"]

Lead day-to-day operations for a local Carvana market hub, driving a high-quality employee and customer experience. Coach and develop a team of Customer Advocates through hiring, onboarding, training, feedback, and performance check-ins. Monitor market performance with regular reporting to upper management, proactively address roadblocks, and resolve complex, customer-facing issues while keeping operations running efficiently.

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FursaFursa
Carvana
Carvana
12 hours ago

Team Lead, Market Operations - Haines City, FL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead day-to-day operations for a local Carvana market hub, driving a high-quality employee and customer experience. Coach and develop a team of Customer Advocates through hiring, onboarding, training, feedback, and performance check-ins. Monitor market performance with regular reporting to upper management, proactively address roadblocks, and resolve complex, customer-facing issues while keeping operations running efficiently.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local market hub, including market launch, operations, logistics, consumer branding, and team engagement
  • •Lead daily operations while proactively addressing business trends and potential roadblocks
  • •Interview, select, onboard, and train Customer Advocates; provide tools, resources, and guidance
  • •Develop team performance through feedback, performance check-ins, goal setting, and recognition
  • •Serve as the go-to expert, including jumping in with Customer Advocates and managing complex customer-facing issues

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceWellness StipendStudent LoanVehicle Discounts

Key Requirements

  • •5+ years work experience in a customer-facing team environment
  • •3+ years of management experience
  • •Proven history of developing and coaching employees
  • •Experience with strategic planning and process improvement to exceed goals
  • •Excellent interpersonal and leadership skills
Experience:Customer service
Education:Bachelor's
Skills:LeadershipInterpersonal skillsProblem-solvingPerformance managementStrategic thinking
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn