Mastercard

1 day ago

Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead Mastercard Services’ Regional Customer Success efforts to help priority customers achieve desired outcomes through more effective use of network products. Drive customer engagement, business growth, and technical/program readiness by partnering with Network Services, Account Management, Sales, Product, Technical Account Managers, and delivery teams. Use customer health, value realization, and KPI insights to identify optimization opportunities, qualify value expansion leads, and gather feedback to improve products and processes.

Location: São Paulo, Buenos Aires, Santiago, Bogotá, Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Support development and delivery of regional strategic priorities for Services Customer Success.
•Cultivate customer partnerships by managing customer health and value realization during network product launch and post-sale.
•Leverage Services offerings to help customers achieve goals and identify opportunities for additional Mastercard products.
•Develop training materials, thought leadership, and customer-facing playbooks that scale internally and externally.
•Gather and report customer feedback on product gaps and pain points to refine value propositions and improve products.

Key Requirements

•Experience delivering customer success initiatives using customer metrics and data to drive outcomes.
•Knowledge of payments technology and/or cybersecurity concepts (threat intelligence or risk management) is a plus.
•Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk, and vulnerability.
•Ability to translate complex technical capabilities into clear, customer-centric solutions.
•Advanced experience working with technology and financial services partners, including acquirers/processors and digital platform partners.

Experience:PaymentsCybersecurityFinancial servicesB2B marketingDigital platforms

Skills:Customer-centricityStrategic decision-makingInnovationCross-functional collaborationInclusive leadership

Languages:EnglishSpanishPortuguese

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

1 day ago

Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: São Paulo, Buenos Aires, Santiago, Bogotá, Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Support development and delivery of regional strategic priorities for Services Customer Success.
•Cultivate customer partnerships by managing customer health and value realization during network product launch and post-sale.
•Leverage Services offerings to help customers achieve goals and identify opportunities for additional Mastercard products.
•Develop training materials, thought leadership, and customer-facing playbooks that scale internally and externally.
•Gather and report customer feedback on product gaps and pain points to refine value propositions and improve products.

Key Requirements

•Experience delivering customer success initiatives using customer metrics and data to drive outcomes.
•Knowledge of payments technology and/or cybersecurity concepts (threat intelligence or risk management) is a plus.
•Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk, and vulnerability.
•Ability to translate complex technical capabilities into clear, customer-centric solutions.
•Advanced experience working with technology and financial services partners, including acquirers/processors and digital platform partners.

Experience:PaymentsCybersecurityFinancial servicesB2B marketingDigital platforms

Skills:Customer-centricityStrategic decision-makingInnovationCross-functional collaborationInclusive leadership

Languages:EnglishSpanishPortuguese

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor