Project Associate/Associate Project Manager (GDS experience required), Flights Team, Customer Experience Group

Agoda
Bangkok
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Organization","Analytical thinking","Independence","Collaboration"]

Own and improve project workstreams in the Customer Experience Group’s Flights Team, ensuring seamless day-to-day operations and supporting new business initiatives. Use data and collaboration to structure and solve operational problems, drive end-to-end project execution with cross-functional stakeholders, and serve as a subject matter expert to consult others on implementing new initiatives. This role supports customer experience improvements for Agoda’s multilingual CX operations.

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FursaFursa
Agoda
Agoda
2 days ago

Project Associate/Associate Project Manager (GDS experience required), Flights Team, Customer Experience Group

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 minutes agoStatus: Live

Job Summary

Own and improve project workstreams in the Customer Experience Group’s Flights Team, ensuring seamless day-to-day operations and supporting new business initiatives. Use data and collaboration to structure and solve operational problems, drive end-to-end project execution with cross-functional stakeholders, and serve as a subject matter expert to consult others on implementing new initiatives. This role supports customer experience improvements for Agoda’s multilingual CX operations.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Own CEG business areas to ensure seamless day-to-day operations while continuously improving processes, tools, and ways of working.
  • •Leverage data and collaboration to identify problems and opportunities and propose project ideas and solutions for operational metrics.
  • •Drive end-to-end project execution with stakeholders including Customer Support Operations, Product Management, and other project management teams.
  • •Serve as a subject matter expert in respective business areas, consulting other teams on implementing new initiatives.
  • •Support ongoing customer experience improvements for Agoda’s customers through leading change and operational enhancements.

Key Requirements

  • •Prior experience in the airline/flight industry, including ticketing knowledge and exposure to Global Distribution Systems (GDS).
  • •Experience managing relationships with external partners.
  • •Proven track record managing complex projects with multiple stakeholders.
  • •Highly analytical and proficient with numbers, able to define analysis structures and make data-driven decisions.
  • •Strong organization and independent working capabilities, with excellent verbal and written communication skills in English.
Experience:AirlineFlightsTicketingGDS
Skills:CommunicationOrganizationAnalytical thinkingIndependenceCollaboration
Languages:English
Tech Stack:Microsoft OfficeExcelWordPowerPointSQLTableauGlobal Distribution Systems (GDS)

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn