NX CAD Support Engineer

Anduril
United States
Workplace: OnsiteFull timeUSD 129,000 - 171,000 annuallyFunction: Product ManagementExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Troubleshooting","Problem-solving","Customer service","Organization"]

Establish and optimize the Siemens NX CAD environment that supports engineering and manufacturing teams. Provide Tier 1–2 support for NX/PLM CAD software issues, triage tickets in Jira Service Desk, and meet SLAs. Administer CAD-capable workstations for new hires, create self-service documentation, and mentor users. Coordinate with engineering, manufacturing, IT, quality, and Siemens partners to improve reliability and continuously enhance CAD/PLM workflows while meeting security and compliance standards.

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Anduril
Anduril
1 day ago

NX CAD Support Engineer

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Job Summary

Establish and optimize the Siemens NX CAD environment that supports engineering and manufacturing teams. Provide Tier 1–2 support for NX/PLM CAD software issues, triage tickets in Jira Service Desk, and meet SLAs. Administer CAD-capable workstations for new hires, create self-service documentation, and mentor users. Coordinate with engineering, manufacturing, IT, quality, and Siemens partners to improve reliability and continuously enhance CAD/PLM workflows while meeting security and compliance standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Develop, implement, monitor, and optimize the Siemens NX CAD environment, including templates, customization files, role-based configurations, and default settings.
  • •Provide specialized technical support for CAD software applications used by design and engineering teams (e.g., NX, SolidWorks).
  • •Manage an incoming IT helpdesk queue by triaging, categorizing, and assigning tickets correctly.
  • •Resolve Tier 1 and Tier 2 technical support tickets related to CAD/PLM software issues and meet SLAs for response and resolution.
  • •Onboard new hires with CAD-capable workstations, user accounts, and software permissions; maintain user-facing documentation and act as primary NX escalation point.

Pay and Benefits

Salary: USD 129,000 - 171,000 annually

Key Requirements

  • •Associate degree or Bachelor’s degree in IT, Computer Science, Engineering, Drafting/Design, or equivalent experience.
  • •2–4 years of experience in an IT helpdesk/technical support role.
  • •1–2 years of experience supporting or directly using CAD platforms (NX, SolidWorks) in a professional environment.
  • •Working knowledge interpreting NX Logs/Sys Logs and excellent methodical troubleshooting for CAD software conflicts.
  • •Strong written and verbal communication skills to support end users and explain complex technical issues to technical and non-technical staff.
Experience:2-4 yearsIT supportCADPLM
Education:Bachelor's
Skills:CommunicationTroubleshootingProblem-solvingCustomer serviceOrganization
Tech Stack:Siemens NXNXSolidWorksJira Service DeskTeamcenterPLMNX LogsSys LogsSiemens

Eligibility

Security Clearance:Secret

Company Brief

Anduril
Designs and builds advanced defense systems combining autonomous aircraft, sensors, and AI-driven software for military and national security applications, focused on modernizing battlefield capabilities and distributed sensing.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Costa Mesa, United States
Founded: 2017
WebsiteLinkedIn