Attio

4 months ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Technical Support Specialist at Attio provides fast, reliable technical assistance for a SaaS CRM, diagnosing issues, guiding customers through API and integration usage, and collaborating with Product and Engineering to improve the product and knowledge base. You’ll own technical and operational processes, maintain high CSAT across EU/US hours, and help customers realise long-term value from Attio.

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide fast, friendly, and technically sound support via email, chat, and video calls while meeting CSAT targets and SLAs.
•Diagnose, reproduce, and resolve product issues; document bugs and work closely with Engineering to ensure timely resolutions.
•Capture and communicate customer feedback to represent the voice of the customer in cross-functional discussions with Product and Engineering.
•Contribute to Help Center, FAQs, and internal documentation to refine support processes and user experience.
•Build and maintain a deep understanding of Attio’s functionality, APIs, and integrations to support customers with confidence.

Key Requirements

•2+ years in a customer support or technical support role for a SaaS product, ideally within a start-up or high-growth environment.

Experience:2+ yearsSaaSStartupHigh-growth

Skills:CommunicationEmpathyProblem-solvingTeamworkCustomer focus

Languages:English

Tech Stack:APIsAICRMsZapierIntercomLinearNotionGuru

Company Brief

Attio

Attio builds an AI-native, customizable CRM for go-to-market teams, unifying customer data, automations, and programmable workflows to help businesses manage relationships and scale revenue operations.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2019

Glassdoor: 4.4

Website LinkedIn Glassdoor

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Attio

4 months ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide fast, friendly, and technically sound support via email, chat, and video calls while meeting CSAT targets and SLAs.
•Diagnose, reproduce, and resolve product issues; document bugs and work closely with Engineering to ensure timely resolutions.
•Capture and communicate customer feedback to represent the voice of the customer in cross-functional discussions with Product and Engineering.
•Contribute to Help Center, FAQs, and internal documentation to refine support processes and user experience.
•Build and maintain a deep understanding of Attio’s functionality, APIs, and integrations to support customers with confidence.

Key Requirements

•2+ years in a customer support or technical support role for a SaaS product, ideally within a start-up or high-growth environment.

Experience:2+ yearsSaaSStartupHigh-growth

Skills:CommunicationEmpathyProblem-solvingTeamworkCustomer focus

Languages:English

Tech Stack:APIsAICRMsZapierIntercomLinearNotionGuru

Company Brief

Attio

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2019

Glassdoor: 4.4

Website LinkedIn Glassdoor