Head of Customer Success

Adobe Systems
San Francisco
Workplace: OnsiteFull timeUSD 201,100 - 380,225 annuallyFunction: Customer Success & Account ManagementSkills: ["Leadership","Strategic planning","Communication","Problem-solving"]

Lead the Americas C&P Enterprise Customer Success & Strategy organization, overseeing both Enterprise and Public Sector segments. Provide vision and leadership to Directors, Managers, and ICs to drive adoption, partnership, and value realization across Adobe’s solutions, with accountability for executive presentations, strategic account plans, renewal readiness, and cross-functional collaboration.

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Adobe Systems
Adobe Systems
4 months ago

Head of Customer Success

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Job Summary

Lead the Americas C&P Enterprise Customer Success & Strategy organization, overseeing both Enterprise and Public Sector segments. Provide vision and leadership to Directors, Managers, and ICs to drive adoption, partnership, and value realization across Adobe’s solutions, with accountability for executive presentations, strategic account plans, renewal readiness, and cross-functional collaboration.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Director level

Key Responsibilities

  • •Business Leadership: Partner with the VP of Americas Sales and regional leaders to develop high-quality, actionable account plans across the customer base. Establish and drive a rigorous inspection cadence to ensure disciplined execution, KPI attainment, and proactive risk mitigation.
  • •Team Leadership: Lead, mentor and inspire a team of customer success managers across the Americas, fostering a culture of excellence, collaboration, and innovation.
  • •CSM Strategy: Develop and roll out customer success strategies aligned with Adobe's overall objectives across customer adoption, partnership, and value realization of Adobe’s solutions.
  • •Customer Adoption: Develop engagement models and methodologies that ensure customer adoption and value realization of Adobe solutions. Create strategic customer success offerings and templates engaging customers at key lifecycle points.
  • •Value Realization: Work closely with customers to ensure they realize maximum value from Adobe investments, driving satisfaction and retention.

Pay and Benefits

Salary: USD 201,100 - 380,225 annually

Key Requirements

  • •Proven experience leading high-performing, customer-facing teams within top-tier organizations operating under a software consumption model, with demonstrated ability to scale and manage a centralized customer success organization generating $1B+ in revenue.
  • •Customer-focused with a passion for delivering exceptional results.
  • •Strong analytical and results-driven mindset with ability to translate data into actionable insights and meet/reach revenue targets.
  • •Excellent people leadership — experience building and developing high-impact teams including leaders and managers of managers.
  • •Demonstrated ability to design and execute strategic and tactical initiatives that boost productivity and performance.
Experience:Enterprise softwareSaaS
Skills:LeadershipStrategic planningCommunicationProblem-solving
Languages:English

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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