Visa

1 week ago

Director, Client Care Learning & Development

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead a global learning organization that enables Client Care teams to execute strategy, adopt change, and deliver exceptional support at scale. Modernize learning and performance enablement by shifting to skills-based development and work-embedded solutions. Oversee end-to-end onboarding, upskilling, and continuous learning across regions, manage instructional design and curriculum strategy, and use AI-enabled learning to measure and improve learning effectiveness.

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Education & Training

Seniority: Director level

Key Responsibilities

•Partner with Client Care leaders to assess business priorities and translate needs into scalable learning and enablement strategies.
•Lead end-to-end design and delivery of Client Care onboarding, upskilling, and continuous learning across regions and lines of business.
•Oversee instructional design and curriculum strategy to ensure role-relevant, skills-based, outcomes-driven learning experiences.
•Drive modernization using blended, digital, on-demand, and AI-enabled learning and performance support solutions.
•Manage the learning roadmap execution, learning effectiveness metrics, budget, vendors, and develop a global learning team.

Key Requirements

•10+ years of work experience with a Bachelor’s degree (or 8+ years with an advanced degree; or 3+ years with a PhD).
•Experience leading learning delivery, instructional design, or enablement teams in complex, high-volume operational environments (e.g., Client Care, call center, service operations).
•Deep understanding of adult learning principles, instructional design, and skills-based curriculum development.
•Proven ability to partner with and influence senior business leaders through strong business acumen and executive communication.
•Experience modernizing learning ecosystems using digital, on-demand, and AI-enabled learning technologies.

Experience:10+ years

Education:Bachelor's

Skills:Executive communicationCross-functional influenceLeadershipChange leadershipBusiness acumen

Tech Stack:AI

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

1 week ago

Director, Client Care Learning & Development

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Education & Training

Seniority: Director level

Key Responsibilities

•Partner with Client Care leaders to assess business priorities and translate needs into scalable learning and enablement strategies.
•Lead end-to-end design and delivery of Client Care onboarding, upskilling, and continuous learning across regions and lines of business.
•Oversee instructional design and curriculum strategy to ensure role-relevant, skills-based, outcomes-driven learning experiences.
•Drive modernization using blended, digital, on-demand, and AI-enabled learning and performance support solutions.
•Manage the learning roadmap execution, learning effectiveness metrics, budget, vendors, and develop a global learning team.

Key Requirements

•10+ years of work experience with a Bachelor’s degree (or 8+ years with an advanced degree; or 3+ years with a PhD).
•Experience leading learning delivery, instructional design, or enablement teams in complex, high-volume operational environments (e.g., Client Care, call center, service operations).
•Deep understanding of adult learning principles, instructional design, and skills-based curriculum development.
•Proven ability to partner with and influence senior business leaders through strong business acumen and executive communication.
•Experience modernizing learning ecosystems using digital, on-demand, and AI-enabled learning technologies.

Experience:10+ years

Education:Bachelor's

Skills:Executive communicationCross-functional influenceLeadershipChange leadershipBusiness acumen

Tech Stack:AI

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor