Customer Product Partner

Emergent
Bengaluru
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 3+ yearsSkills: ["Time management","Communication","Problem-solving","Project management","Cross-functional collaboration"]

Customer-focused role owning post-sale engagement for Emergent’s platform. Acts as a primary contact, SME for the product, and coordinates cross-functional teams to enable customer success, drive adoption of features, and manage engagements to maximize value at scale.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Emergent
Emergent
8 months ago

Customer Product Partner

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Customer-focused role owning post-sale engagement for Emergent’s platform. Acts as a primary contact, SME for the product, and coordinates cross-functional teams to enable customer success, drive adoption of features, and manage engagements to maximize value at scale.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Act as the dedicated point of contact for customers, handling questions, issues, and escalations with urgency and professionalism.
  • •Proactively manage and resolve high-priority customer issues, ensuring rapid and efficient resolutions.
  • •Serve as a Subject Matter Expert for Emergent's platform, providing best practice advice and guidance on Emergent's products and services.
  • •Work with AI Platform Engineering Specialists to offer white-glove service: ensure customers feel supported and engaged through attentive, personalized guidance and product enablement.
  • •Drive enablement: encourage customer adoption of key features while consulting with them on best practices to seamlessly build on Emergent.

Pay and Benefits

Perks:Meal AllowanceFamily InsurancePaid Leave

Key Requirements

  • •3+ years of experience in a customer-facing role at a SaaS company, ideally in customer success, solutions consulting, or account management
  • •Passion for helping customers succeed in vibe coding and building their dream apps
  • •Excellent time management skills, with the ability to prioritize tasks effectively and adapt to shifting demands
  • •Strong project and task management skills, you never drop the ball
  • •Ability to explain complex scenarios in simple, clear written or verbal communications
Experience:3+ yearsSaaSAISoftware
Skills:Time managementCommunicationProblem-solvingProject managementCross-functional collaboration
Languages:English

Company Brief

Emergent
Provides a platform for orchestrating autonomous AI agents and workflows, enabling teams to build, deploy, monitor, and scale agent-driven applications and automations across business processes.
Industry: AI & Machine Learning
Growth: Early Stage Startup
Website