Agency Development Head, JB2 & JB3 (Kuala Lumpur, MY)

Zurich Insurance
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Performance management","Budget management","Training and development"]

Lead and develop the sales and distribution team for Zurich’s Strategic Business Unit in Kuala Lumpur, driving new business and retention across agency products. Oversee agency development, KPI attainment, cost-efficient operations, and customer service metrics, while coaching staff, managing budgets, and ensuring sustainable growth through effective training and recruitment.

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FursaFursa
Zurich Insurance
Zurich Insurance
6 months ago

Agency Development Head, JB2 & JB3 (Kuala Lumpur, MY)

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead and develop the sales and distribution team for Zurich’s Strategic Business Unit in Kuala Lumpur, driving new business and retention across agency products. Oversee agency development, KPI attainment, cost-efficient operations, and customer service metrics, while coaching staff, managing budgets, and ensuring sustainable growth through effective training and recruitment.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Selects, trains, develops, and coaches team members, assesses their performance, and provides recommendations on HR issues (promotions, transfers, salary administration, terminations).
  • •Manages the sales and service activities of the management team to increase new business and retention in all account product offerings.
  • •Manages operations for cost efficiency; evaluates opportunities to reduce costs and improve operations; monitors and maintains expenses within budget.
  • •Manages the Customer Service Index program to ensure results are reported to senior management.
  • •Takes charge of JB2 & JB3 agency development and oversees agency management; meets annual branch agency KPI.

Key Requirements

  • •Must have experience selecting, training, developing, and coaching team members, including performance assessment and HR recommendations.
  • •Experience managing sales and service activities to increase new business and retention across account product offerings.
  • •Proven ability to manage operations for cost efficiency and monitor expenses within budget.
  • •Ability to manage Customer Service Index programs and report results to senior management.
  • •Experience leading agency development, overseeing agency management, and achieving annual branch KPI targets.
Skills:LeadershipCoachingPerformance managementBudget managementTraining and development

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn