Applied Scientist

Dialpad
Vancouver, Kitchener
Workplace: OnsiteFull timeCAD 161,500 - 191,500 annuallyFunction: Research & Scientific (R&D)Experience: 1+ yearsEducation: phdSkills: ["Problem-solving","Analytical thinking","Communication","Collaboration"]

Build and refine Natural Language Processing and Machine Learning algorithms for Dialpad’s products, powering autonomous voice agents and real-time features for transcribed voice and chat data. Evaluate and monitor model performance, manage large textual datasets, and develop LLM-based capabilities including reasoning, multilingual and multimodal processing, and agents. Partner with engineering, product, and design to deploy models in production, and contribute to the academic community through publications and reviews.

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Dialpad
Dialpad
1 month ago

Applied Scientist

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Last checked: 18 hours agoStatus: Live

Job Summary

Build and refine Natural Language Processing and Machine Learning algorithms for Dialpad’s products, powering autonomous voice agents and real-time features for transcribed voice and chat data. Evaluate and monitor model performance, manage large textual datasets, and develop LLM-based capabilities including reasoning, multilingual and multimodal processing, and agents. Partner with engineering, product, and design to deploy models in production, and contribute to the academic community through publications and reviews.
Location: Vancouver, Kitchener
Workplace: Onsite
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Develop, implement, and refine Natural Language Processing and Machine Learning algorithms for Dialpad’s products.
  • •Conduct rigorous evaluation and monitoring of model performance and troubleshoot issues with business impact in mind.
  • •Manage massive textual datasets.
  • •Build advanced LLM-based features, including reasoning, multilingual and multimodal processing, and agents.
  • •Collaborate with engineering, product, and design to deploy and scale models in production; submit papers and review academic submissions.

Pay and Benefits

Salary: CAD 161,500 - 191,500 annually

Key Requirements

  • •Master’s or PhD degree in Linguistics, Computational Linguistics, Computer Science, Machine Learning, or a related field.
  • •2+ years of NLP industry experience for Master’s degree holders or 1+ years for PhD degree holders.
  • •Demonstrated experience with machine learning and Python, including PyTorch and other relevant tools.
  • •Strong understanding of current LLM model architectures and techniques for tuning and optimizing LLMs.
  • •Strong problem-solving and analytical abilities with experience handling complex technical problems.
Experience:1+ yearsNLPMachine learningLLMsBusiness communications
Education:PhD / Doctorate
Skills:Problem-solvingAnalytical thinkingCommunicationCollaboration
Languages:English
Tech Stack:PythonPyTorchGitLLMNatural Language ProcessingMachine Learning

Company Brief

Dialpad
Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn