Implementation Engineer (Remote, ESP)

Crowdstrke
Spain
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Problem-solving","Communication","Presentation skills","Knowledge transfer","Technical documentation"]

Provide technical onboarding and project management for CrowdStrike IDP customers, ensuring successful deployment based on each customer’s goals and success plan. Lead weekly technical and PM meetings, guide customers to deploy and operationalize the solution, and track deployment progress, issues, and resolutions. Create troubleshooting guides and KBs, share best practices to drive adoption, and collaborate with cross-functional teams to escalate and resolve customer issues.

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Crowdstrke
Crowdstrke
1 month ago

Implementation Engineer (Remote, ESP)

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Last checked: 11 days agoStatus: Live

Job Summary

Provide technical onboarding and project management for CrowdStrike IDP customers, ensuring successful deployment based on each customer’s goals and success plan. Lead weekly technical and PM meetings, guide customers to deploy and operationalize the solution, and track deployment progress, issues, and resolutions. Create troubleshooting guides and KBs, share best practices to drive adoption, and collaborate with cross-functional teams to escalate and resolve customer issues.
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Onboard new customers and perform project management, including tracking deployment progress and issues.
  • •Assist and guide customers to deploy and operationalize the IDP solution.
  • •Run weekly technical and project management meetings to discuss status and technical questions/issues.
  • •Document troubleshooting guides, KBs, and problem resolution steps.
  • •Provide best-practice recommendations and knowledge transfer to ensure product adoption, escalating issues with internal cross-functional teams.

Pay and Benefits

Perks:EquityWellness StipendPaid LeaveParental Leave

Key Requirements

  • •Minimum 2 years’ experience as a Field Engineer/Technical Customer Success/Post-Sales Engineer providing hands-on enterprise support.
  • •Strong knowledge of Networking, Microsoft Windows Servers, and Active Directory (Microsoft MVP specializing in AD is highly desirable).
  • •Knowledge of Kerberos, LDAP/S, and NTLM protocols.
  • •Experience with security/networking solutions, especially UEBA, SIEM, IAM, and PAM domains.
  • •Ability to document technical issues and provide guidance, with clear presentation and communication skills.
Experience:2+ yearsCybersecurityEnterprise securityNetworkingCloud deploymentsIdentity and access management
Skills:Problem-solvingCommunicationPresentation skillsKnowledge transferTechnical documentation
Tech Stack:NetworkingMicrosoft Windows ServersActive DirectoryKerberosLDAP/SNTLMUEBASIEMIAMPAMHyperVVMware ESXiAWSGPCAzureIDPKBsTroubleshooting guides

Company Brief

Crowdstrke
Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2011
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn