3 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Technical Account Manager responsible for owning the ongoing technical relationship across a portfolio of enterprise and strategic customers. You’ll act as a trusted technical advisor, drive product adoption and technical value, while coordinating with Customer Success and account teams to ensure renewals and upsells through effective instrumentation, governance, and architecture discussions.

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own the ongoing technical relationship for assigned accounts, driving technical adoption, value acceleration, and maturity within the Braze platform.
•Instrument Braze across customers’ stacks and refine instrumentation over time to support renewals and upsells.
•Lead discovery discussions on customers’ use cases and recommend solutions based on their unique needs and architecture.
•Support day-to-day inquiries to optimize value throughout the customer lifecycle.
•Enable customer product and engineering teams to use Braze independently by delivering enablement and education.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityRsusHealth InsuranceDentalVisionParental Leave

Key Requirements

•3-5 years of client-facing experience as a TAM or in a related technical area (Implementation, Technical Support, or Solutions Architecture) for Enterprise/Strategic accounts
•3+ years of technical experience in managing complex customer environments with knowledge of two or more of: SaaS, Mobile, API, or Programming
•Excellent written and verbal communication, with the ability to translate complex technical ideas to non-technical stakeholders
•Strong problem solving and collaboration skills, with ability to work in a fast-paced, high-output environment
•Ability to manage multiple priorities and contribute to cross-functional governance and enablement efforts

Experience:3-5 yearsSaaSEnterpriseCustomer Experience

Skills:CommunicationProblem-solvingCustomer-facingTeamworkOrganization

Languages:English

Tech Stack:APIsSaaSMobile

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

3 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own the ongoing technical relationship for assigned accounts, driving technical adoption, value acceleration, and maturity within the Braze platform.
•Instrument Braze across customers’ stacks and refine instrumentation over time to support renewals and upsells.
•Lead discovery discussions on customers’ use cases and recommend solutions based on their unique needs and architecture.
•Support day-to-day inquiries to optimize value throughout the customer lifecycle.
•Enable customer product and engineering teams to use Braze independently by delivering enablement and education.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityRsusHealth InsuranceDentalVisionParental Leave

Key Requirements

•3-5 years of client-facing experience as a TAM or in a related technical area (Implementation, Technical Support, or Solutions Architecture) for Enterprise/Strategic accounts
•3+ years of technical experience in managing complex customer environments with knowledge of two or more of: SaaS, Mobile, API, or Programming
•Excellent written and verbal communication, with the ability to translate complex technical ideas to non-technical stakeholders
•Strong problem solving and collaboration skills, with ability to work in a fast-paced, high-output environment
•Ability to manage multiple priorities and contribute to cross-functional governance and enablement efforts

Experience:3-5 yearsSaaSEnterpriseCustomer Experience

Skills:CommunicationProblem-solvingCustomer-facingTeamworkOrganization

Languages:English

Tech Stack:APIsSaaSMobile

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn