Sr CX Training Professional

Shape customer experience training strategy by developing and updating curriculum and building comprehensive technical training programs. Work with the HBT CX Learning & Enablement team and the global training organization to coordinate brand training roadmaps and learning paths. Deliver face-to-face and virtual classroom training for Honeywell customers in Building Automations in America, using customer satisfaction feedback to continuously improve content. Support virtual sessions with mobile live-streaming and interface with customers daily to coordinate training and answer technical questions.