Networking Managed Services Engineer (L1)

NTT
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Planning","Communication","Active listening","Client-focused approach","Resilience"]

Provide L1 managed networking services to keep clients’ IT infrastructure operating reliably. Monitor networks and applications, detect and resolve incidents and problems using ITSM tools, and follow approved procedures for request fulfillment. Perform maintenance such as patching and configuration changes, support smooth shift handovers, and escalate when needed. Use knowledge articles to resolve tickets efficiently and contribute to process improvements, automation opportunities, and occasional project/disaster recovery support.

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FursaFursa
NTT
NTT
1 month ago

Networking Managed Services Engineer (L1)

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Last checked: 2 hours agoStatus: Live

Job Summary

Provide L1 managed networking services to keep clients’ IT infrastructure operating reliably. Monitor networks and applications, detect and resolve incidents and problems using ITSM tools, and follow approved procedures for request fulfillment. Perform maintenance such as patching and configuration changes, support smooth shift handovers, and escalate when needed. Use knowledge articles to resolve tickets efficiently and contribute to process improvements, automation opportunities, and occasional project/disaster recovery support.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide managed services to ensure clients’ IT infrastructure and systems remain operational.
  • •Monitor client infrastructure and solutions to identify errors before or as soon as they occur.
  • •Investigate first-line incidents, determine root causes, and resolve or fulfill requests using approved procedures.
  • •Execute maintenance activities such as patching and configuration changes, and ensure smooth shift handovers.
  • •Resolve incidents and requests efficiently, update knowledge, and escalate when necessary.

Key Requirements

  • •Basic understanding of networking and security technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet firewalls, and Cisco Nexus switches.
  • •Basic understanding of ASr/ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols such as BGP, OSPF, and EIGRP.
  • •Highly disciplined ticket handling following defined SOPs and resolving tickets using knowledge articles.
  • •Good understanding of ITSM tools and ITSM processes for incident/request handling.
  • •Bachelor’s degree in information technology/computing or equivalent experience.
Education:Bachelor's in information technology/computing
Skills:PlanningCommunicationActive listeningClient-focused approachResilience
Tech Stack:Pulse Secure SSL VPNVirtual JuniperPalo AltoFortinet FirewallsCisco Nexus switchesASr routersISr routersCisco ACSCisco ISEMeraki switchesBGPOSPFEIGRPITSMITSM toolsITSM processes

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn