Operations Engineer

Xsolla
Baku
Workplace: RemoteFull timeFunction: DevOps, Cloud & InfrastructureExperience: 4+ yearsSkills: ["Communication","Problem-solving","Teamwork","Documentation","English"]

We are seeking an Operations Engineer to join the Global Technical Operations team, monitoring and investigating production issues across a global platform. You’ll triage incidents, runbooks, and runbooks, contribute to automation, and help improve detection, response, and communications during incidents, while analyzing trends to drive improved reliability for high-availability systems.

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FursaFursa
Xsolla
Xsolla
5 months ago

Operations Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

We are seeking an Operations Engineer to join the Global Technical Operations team, monitoring and investigating production issues across a global platform. You’ll triage incidents, runbooks, and runbooks, contribute to automation, and help improve detection, response, and communications during incidents, while analyzing trends to drive improved reliability for high-availability systems.
Location: Baku
Workplace: Remote
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure

Key Responsibilities

  • •Monitor the GTO Operational Dashboard in Datadog on shift to detect anomalies and determine whether alerts warrant incident tickets or immediate investigation
  • •Triage and investigate production incidents, create incident tickets in JIRA Service Management, perform initial technical investigation using Datadog, and route to the correct team using the smart routing model
  • •Own lower-severity incidents end-to-end from detection through resolution, diagnose, run runbooks, and escalate only when needed
  • •Support the TSO Lead during major incidents as the technical right hand in the war room, surface real-time data, maintain incident tickets, and execute mitigation actions
  • •Draft incident communications including Slack updates, stakeholder notifications, and customer-facing status page updates (status.xsolla.com) during the incident lifecycle

Key Requirements

  • •4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations in a high-availability environment
Experience:4+ yearsSREDevOpsProduction operationsNOCHigh availabilityPayments
Skills:CommunicationProblem-solvingTeamworkDocumentationEnglish
Languages:English
Tech Stack:DatadogAPMLogsTracesKubernetesGCPAWSAzurePythonGoBashJIRASlackConfluence

Company Brief

Xsolla
Provides payment, billing, distribution and commerce solutions for video game developers and publishers, enabling in-game purchases, store infrastructure, fraud protection, and global payment processing to monetize games across platforms and regions.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Sherman Oaks, Los Angeles, United States
Founded: 2005
WebsiteLinkedIn