Service Desk Analyst (Mobile, AL, US)

Canfor
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Analytical problem solving","Teamwork","Calm under pressure"]

Handle daily IT service requests for the CSP Services team, managing an IT support queue and resolving incidents and requests through to completion. Provide first-contact troubleshooting and user education across PC hardware, software, mobile devices, and Microsoft technologies. Support asset lifecycle activities (ordering, installation, disposal) and maintain knowledge base documentation, while performing user administration and identifying recurring issues to improve services.

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Canfor
Canfor
2 days ago

Service Desk Analyst (Mobile, AL, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Handle daily IT service requests for the CSP Services team, managing an IT support queue and resolving incidents and requests through to completion. Provide first-contact troubleshooting and user education across PC hardware, software, mobile devices, and Microsoft technologies. Support asset lifecycle activities (ordering, installation, disposal) and maintain knowledge base documentation, while performing user administration and identifying recurring issues to improve services.
Location: United States
Workplace: Onsite
Employment Type: Full time · 4 months
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage the IT Support queue to ensure timely ticket resolution.
  • •Resolve technical requests at first contact and educate users on hardware, software, or equipment.
  • •Provide customer service in person, via phone, and email.
  • •Support IT asset lifecycle management including ordering, installation, and disposal.
  • •Perform user administration tasks and maintain knowledge base documentation, recommending improvements.

Key Requirements

  • •2 years of IT experience, preferably in a customer-facing role, and a degree or diploma in an IT-related field.
  • •Proficient in PC hardware, software, basic networking, mobile devices, and Microsoft technology.
  • •Experience with Microsoft Windows and Office products.
  • •Basic knowledge of TCP/IP networking and service management ticketing systems (an asset).
  • •Strong technical, team, and customer service/communication skills with the ability to handle ambiguous situations calmly.
Experience:Customer-facingIT support
Skills:Customer serviceCommunicationAnalytical problem solvingTeamworkCalm under pressure
Tech Stack:Microsoft WindowsMicrosoft OfficeTCP/IPTicketing systemsPC hardwareMobile devices

Company Brief

Canfor
Produces forest products including lumber, pulp, and paper-grade wood chips. Canfor operates sawmills and related manufacturing facilities, supplying building materials and wood fiber products to customers across North America and international markets.
Industry: Forestry
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Vancouver, Canada
Founded: 1938
WebsiteLinkedIn