Collector

Provide high-quality customer service by handling inbound telephone inquiries, researching and resolving account and billing issues, and supplying account information. Resolve inquiries on first contact, correct payment errors, revise fees/finance charges when appropriate, place orders for cards/checks, and manage lost/stolen card or check actions. For issues that can’t be resolved initially, research and refer/escalate to the appropriate follow-up team while maintaining strong customer service and productivity.