Airport Services Manager - SFO

Emirates Group
San Francisco
Workplace: OnsiteFull timeUSD 132,300 - 189,000Function: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Relationship-building","Leadership","Work under pressure","Initiative","Administration","Lisaion"]

Manage and ensure safe, efficient, cost-effective, and timely airport operations for Emirates at SFO. Lead and develop teams, coordinate with handling agents and service providers, and drive performance across service levels, OTPs, EKAS KPIs, punctuality, check-in, and baggage standards. Own budgeting and operational reporting, oversee emergency planning and ERP readiness, review local procedures, and represent Emirates in official forums and with government stakeholders.

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Emirates Group
Emirates Group
3 days ago

Airport Services Manager - SFO

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Last checked: 4 hours agoStatus: Live

Job Summary

Manage and ensure safe, efficient, cost-effective, and timely airport operations for Emirates at SFO. Lead and develop teams, coordinate with handling agents and service providers, and drive performance across service levels, OTPs, EKAS KPIs, punctuality, check-in, and baggage standards. Own budgeting and operational reporting, oversee emergency planning and ERP readiness, review local procedures, and represent Emirates in official forums and with government stakeholders.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Ensure safe, efficient, cost-effective, and timely airport operations while maintaining and enhancing Emirates reputation and passenger service levels.
  • •Drive service performance by meeting Service Level Agreements, OTPs, and EKAS KPIs; liaise with handling agents and service providers to resolve issues.
  • •Implement and maintain safety and security measures across aircraft, passengers, cargo, baggage, and staff; monitor operations to maintain passenger service standards.
  • •Lead, guide, and develop staff to maintain a disciplined and motivated workforce and adherence to passenger service and operational standards.
  • •Own budgeting for revenue, expenses, and capital expenditure; create measurement and reporting systems; maintain station ERP and emergency planning readiness.

Pay and Benefits

Salary: USD 132,300 - 189,000

Key Requirements

  • •Advanced-level qualification in Passenger Services, Ground Operations, Baggage Claims, Reservations & Ticketing, and Weight and Balance.
  • •At least 5 years of experience in Airport Passenger handling/Operations, with minimum experience at a managerial level.
  • •Conversant with Flight Planning and relevant aspects of Meteorology.
  • •Ability to operate computerized systems for Reservations, Baggage Tracing, and other company software packages (e.g., Word, Excel).
  • •Fluent in spoken and written English and the local language; able to work under pressure with a high degree of initiative.
Experience:5+ yearsAirport operationsFlight operationsGround handlingPassenger servicesBaggage handling
Skills:Relationship-buildingLeadershipWork under pressureInitiativeAdministrationLisaion
Languages:EnglishLocal language
Tech Stack:WordExcelReservationsBaggage Tracing

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn