Customer Marketing Programme Support

Smartsheet
London
Workplace: HybridFull timeFunction: Marketing & GrowthSkills: ["Organizational skills","Stakeholder management","Self-starter","Service mindset","Process improvement"]

Support the Customer Marketing team with hands-on program operations for Account-Based Marketing (ABM), including running the Mobilizer program globally and coordinating customer-focused webinars and events. Own end-to-end logistics such as venues, briefing docs, vendor coordination, and post-event follow-up. Maintain marketing tools and trackers (Salesforce, calendar, Highspot) and build weekly/monthly dashboards to report engagement and pipeline influence, while improving workflows through templates and lightweight automation.

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FursaFursa
Smartsheet
Smartsheet
1 week ago

Customer Marketing Programme Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Support the Customer Marketing team with hands-on program operations for Account-Based Marketing (ABM), including running the Mobilizer program globally and coordinating customer-focused webinars and events. Own end-to-end logistics such as venues, briefing docs, vendor coordination, and post-event follow-up. Maintain marketing tools and trackers (Salesforce, calendar, Highspot) and build weekly/monthly dashboards to report engagement and pipeline influence, while improving workflows through templates and lightweight automation.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Mid level

Key Responsibilities

  • •Provide hands-on operational and logistical support for ABM programs and key Customer Marketing initiatives.
  • •Own and run the Mobilizer program globally, updating messaging to drive adoption in key accounts.
  • •Coordinate customer-focused webinars and events in partnership with Lifecycle marketing and Customer Success, including attendance ownership.
  • •Own logistics for customer-facing programmes (user groups, briefing docs, vendor coordination, and post-event follow-up).
  • •Maintain team tools and trackers (Salesforce campaigns, marketing calendar, Highspot) and run reporting dashboards to track engagement and pipeline influence.

Pay and Benefits

Perks:Health InsuranceDentalPensionPaid LeaveMaternity LeavePaternity LeaveRemote WorkLearning Budget

Key Requirements

  • •5+ years in marketing operations, campaign management, programme coordination, events, or a closely related support role in B2B SaaS.
  • •Proven ability to juggle multiple programmes and stakeholders while maintaining high attention to detail.
  • •Hands-on experience with Marketo (or equivalent), Salesforce, and project management tools (Smartsheet, Asana, or similar).
  • •Experience coordinating and managing customer-facing programmes such as user groups, webinars, and events.
  • •Self-starter who can drive projects from concept through completion with minimal guidance in a fast-paced environment.
Experience:B2B SaaSMarketing operationsCampaign management
Skills:Organizational skillsStakeholder managementSelf-starterService mindsetProcess improvement
Languages:English
Tech Stack:MarketoSalesforceHighspotSmartsheetAsanaSlackInfluitive

Company Brief

Smartsheet
Provides a cloud-based work management platform that enables teams to plan, track, automate, and report on work. Smartsheet combines spreadsheets, collaboration, and workflow automation to help organizations manage projects and processes at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bellevue, United States
Founded: 2005
WebsiteLinkedIn