Account Manager

Sardine
United States, Canada
Workplace: RemoteFull timeUSD 70,000 - 130,000 annuallyFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Presentation","Project management","Stakeholder management","Analytical thinking","Relationship building"]

Own a portfolio of customers as their primary point of contact, guiding them through day-to-day and strategic opportunities to maximize ROI. Develop deep understanding of fraud, payments, and compliance products and translate complex technical and product issues into clear, actionable solutions. Partner with internal risk analytics, data science, integrations, and product teams while tracking and communicating KPI performance and insights.

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FursaFursa
Sardine
Sardine
1 day ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own a portfolio of customers as their primary point of contact, guiding them through day-to-day and strategic opportunities to maximize ROI. Develop deep understanding of fraud, payments, and compliance products and translate complex technical and product issues into clear, actionable solutions. Partner with internal risk analytics, data science, integrations, and product teams while tracking and communicating KPI performance and insights.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Serve as the primary point of contact for customers, handling day-to-day and strategic problems and opportunities to maximize ROI.
  • •Develop a thorough understanding of product, technology, and strategy and communicate it succinctly to customers.
  • •Translate complex product and technology problems into simple, actionable solutions and manage the solution process internally and externally.
  • •Advise on best practices related to fraud and compliance and speak knowledgeably on customer needs.
  • •Build, monitor, and communicate KPIs and provide strategic analysis for long-term expansion, collaborating with risk analytics teams on new fraud typologies.

Pay and Benefits

Salary: USD 70,000 - 130,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRemote WorkPaid LeaveLearning BudgetMeal AllowanceWellness StipendHome Office

Key Requirements

  • •1+ years of experience in account management, customer success, risk management, or solutions architecture within B2B SaaS.
  • •Understanding of how customers integrate APIs.
  • •Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred.
  • •Previous customer-facing experience, preferably with a technical product.
  • •Strong analytical skills and proficiency using business intelligence tools.
Experience:1+ years
Skills:PresentationProject managementStakeholder managementAnalytical thinkingRelationship building
Tech Stack:APIBusiness intelligence tools

Company Brief

Sardine
Provides fraud prevention and account security solutions using machine learning to detect and block account takeover, payment fraud, and malicious actors for digital platforms and marketplaces.
Industry: Cybersecurity
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