Service BDC - Toyota of Santa Fe

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 17.5 - 21 hourlyFunction: Business Development & PartnershipsSkills: ["Interpersonal skills","Goal orientation","Independent work","Teamwork","Organizational skills"]

Manage customer service leads generated from internet inquiries for the dealership. Respond promptly and professionally, enter complete inquiry details into the CRM, and generate services appointments. Use lead management tools to track customer interest, update customer files, and follow up with phone surveys to assess preferences and service experience quality. Compile required reports and documentation, follow ethical guidelines, and contribute to strong customer satisfaction and appointment goal performance.

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FursaFursa
Sonic Automotive
Sonic Automotive
11 hours ago

Service BDC - Toyota of Santa Fe

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Manage customer service leads generated from internet inquiries for the dealership. Respond promptly and professionally, enter complete inquiry details into the CRM, and generate services appointments. Use lead management tools to track customer interest, update customer files, and follow up with phone surveys to assess preferences and service experience quality. Compile required reports and documentation, follow ethical guidelines, and contribute to strong customer satisfaction and appointment goal performance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Entry level

Key Responsibilities

  • •Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • •Enter customer inquiry data into the CRM promptly and accurately.
  • •Generate services appointments based on inquiries.
  • •Conduct phone surveys to assess customer preferences and quality of experience.
  • •Track leads using lead management tools and compile required reports and documentation on time.

Pay and Benefits

Salary: USD 17.5 - 21 hourly
Perks:MedicalDentalVisionHsa401kPaid Leave

Key Requirements

  • •Previous experience in a high-volume call center environment or commission-driven role.
  • •Excellent interpersonal skills over the phone.
  • •Goal-driven ability to meet and exceed store appointment goals.
  • •Ability to work independently and as part of a team in a fast-paced environment.
  • •Strong organizational and time management skills, including authorization to work in the USA and ability to pass pre-employment testing (background checks, MVR, drug test) with a valid driver license.
Experience:AutomotiveCall center
Skills:Interpersonal skillsGoal orientationIndependent workTeamworkOrganizational skills
Licenses:Valid driver license
Languages:English
Tech Stack:CRMLead management toolsInternet

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn