NTT

1 month ago

Helpdesk Associate-IT Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide IT Service Desk support for end-users, including guidance and training for IT devices, applications, and processes. Log, update, and escalate support issues, and support end-user onboarding. Collaborate with internal IT teams on system testing, integration, and maintenance, and help identify and implement process and technology improvements. You’ll work with a diverse global team and handle 24/7 rotational shifts with work-from-office required.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide exceptional IT Service Desk support, guidance, and training to end-users.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover and implement process and technology improvements; learn and grow in other IT business areas.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills.
•Strong troubleshooting skills, bug-finding, and resolution.
•IT software and hardware troubleshooting knowledge (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).
•Ability to work independently within a diverse global team.

Skills:CommunicationCustomer serviceTroubleshootingTeamworkIndependence

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft EnvironmentMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT