Showroom Customer Service Representative

Ferguson
Santa Monica
Workplace: OnsiteFull timeUSD 52,000 - 62,400 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Time management","Organizational skills","Multi-tasking","Customer service","Self-motivated","Relationship building"]

Provide exceptional customer service on the showroom floor by assisting customers, supporting Outside Sales Associates, and working with Showroom Sales consultants to ensure customers’ needs are met. Prepare timely quotations and process accurate orders, update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information while growing knowledge of Ferguson’s product offering.

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Ferguson
Ferguson
4 days ago

Showroom Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide exceptional customer service on the showroom floor by assisting customers, supporting Outside Sales Associates, and working with Showroom Sales consultants to ensure customers’ needs are met. Prepare timely quotations and process accurate orders, update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information while growing knowledge of Ferguson’s product offering.
Location: Santa Monica
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Assist customers on the showroom floor.
  • •Increase knowledge of Ferguson’s entire product offering.
  • •Support Outside Sales Associates and perform showroom sales administrative functions to ensure customer needs are met.
  • •Ensure personalized customer service through timely quotations and accurate order processing.
  • •Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Pay and Benefits

Salary: USD 52,000 - 62,400 annually
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •2+ years of prior customer service experience (preferred).
  • •Knowledge of plumbing fixtures, lighting, and appliances (preferred).
  • •Results oriented and able to meet goals while building relationships in a team environment.
  • •Excellent communication for phone/in-person sales plus time management and organizational skills.
  • •General digital literacy with the ability to multi-task and learn quickly.
Skills:CommunicationTime managementOrganizational skillsMulti-taskingCustomer serviceSelf-motivatedRelationship building

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn