Zurich Insurance

3 months ago

Branch Head Admin & Technical - Tawau (Kuala Lumpur, MY)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead and develop the Service Operations team across locations, evaluating and coordinating daily activities to improve output. Act as SME for complex inquiries, ensure regulatory compliance, and align team efforts with Zurich’s strategy, driving improvements in processes and customer service while promoting Zurich’s core values.

Location: Kuala Lumpur

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Supervises assigned team members’ daily activities.
•Assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.
•Track the teams’ production progress towards daily, weekly, and monthly goals and deadlines, and partner with other leaders to develop, pilot and execute improvements.
•Understand, support and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies and practices.
•Interact with and respond to customer inquiries or escalations, as requested, and model Zurich’s core values.

Key Requirements

•Supervise daily activities of the Service Operations team and ensure work is completed on time.
•Evaluate, assign, and monitor workflow, maintaining thorough knowledge of procedures and regulatory requirements.
•Develop and coach team members to improve performance and business results.
•Communicate and align team goals with the organization’s strategy and policies.
•Respond to customer inquiries or escalations and model Zurich’s core values.

Experience:InsuranceFinancial services

Skills:LeadershipCommunicationProblem-solvingCustomer serviceTeamwork

Company Brief

Zurich Insurance

Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Zurich, Switzerland

Founded: 1872

Glassdoor: 3.7

Website LinkedIn

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Zurich Insurance

3 months ago

Branch Head Admin & Technical - Tawau (Kuala Lumpur, MY)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Supervises assigned team members’ daily activities.
•Assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.
•Track the teams’ production progress towards daily, weekly, and monthly goals and deadlines, and partner with other leaders to develop, pilot and execute improvements.
•Understand, support and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies and practices.
•Interact with and respond to customer inquiries or escalations, as requested, and model Zurich’s core values.

Key Requirements

•Supervise daily activities of the Service Operations team and ensure work is completed on time.
•Evaluate, assign, and monitor workflow, maintaining thorough knowledge of procedures and regulatory requirements.
•Develop and coach team members to improve performance and business results.
•Communicate and align team goals with the organization’s strategy and policies.
•Respond to customer inquiries or escalations and model Zurich’s core values.

Experience:InsuranceFinancial services

Skills:LeadershipCommunicationProblem-solvingCustomer serviceTeamwork

Company Brief

Zurich Insurance

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Zurich, Switzerland

Founded: 1872

Glassdoor: 3.7

Website LinkedIn