Product Engineer (Customer-Facing)

Merlin AI
Bengaluru
Workplace: OnsiteFull timeUSD 1,200,000 - 1,400,000 annuallyFunction: Communications, PR & CommunityExperience: 3+ yearsSkills: ["Communication","Leadership","Problem-solving","Customer empathy","Time management"]

Product Engineer (Customer-Facing) owns onboarding, implementation, and ongoing success for customers, bridging customer needs with the product roadmap. You’ll write production-grade code across the stack, lead training and support, and drive revenue realization by delivering high-impact features and clear outcomes for clients in a fast-growing ERP platform for construction.

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FursaFursa
Merlin AI
Merlin AI
1 year ago

Product Engineer (Customer-Facing)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Product Engineer (Customer-Facing) owns onboarding, implementation, and ongoing success for customers, bridging customer needs with the product roadmap. You’ll write production-grade code across the stack, lead training and support, and drive revenue realization by delivering high-impact features and clear outcomes for clients in a fast-growing ERP platform for construction.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own the onboarding and implementation journey for new customers
  • •Map messy real-world workflows to product modules and clean software logic
  • •Configure and customize Merlin AI to customer-specific needs
  • •Prioritize and ship features that unblock go-live and maximize impact
  • •Lead training sessions and support users throughout the adoption curve

Pay and Benefits

Salary: USD 1,200,000 - 1,400,000 annually

Key Requirements

  • •3+ years of software development experience with ability to ship production-grade code (full-stack preferred)
  • •strong communication skills and ability to engage with customers in English
  • •ability to own onboarding, implementation, and training for new customers
  • •ability to map real-world workflows to product modules and translate field insights into product roadmap decisions
  • •desire to own outcomes and drive revenue realization through product impact
Experience:3+ yearsConstruction
Skills:CommunicationLeadershipProblem-solvingCustomer empathyTime management
Languages:English

Company Brief

Merlin AI
Provides an AI-powered productivity assistant (browser extension and web app) that integrates with web apps and chat interfaces to summarize, generate, and streamline workflows using large language models.
Industry: AI & Machine Learning
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Funding: Bootstrapped
Website