Technical Support Engineer

Adyen
São Paulo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Analytical skills","Decision-making","Accountability","Self-driven"]

Serve as the first point of contact for Adyen merchants and commercial teams for financial and payments-related issues, handling inquiries via email and phone in Portuguese and English. Triage and analyze merchant pain points, advise merchant finance teams on using Adyen’s platform and APIs, and partner with internal Finance Product and Development teams to improve products. Manage merchants through integration, expansion, and operational excellence in a 24/7 follow-the-sun environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Adyen
Adyen
2 days ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as the first point of contact for Adyen merchants and commercial teams for financial and payments-related issues, handling inquiries via email and phone in Portuguese and English. Triage and analyze merchant pain points, advise merchant finance teams on using Adyen’s platform and APIs, and partner with internal Finance Product and Development teams to improve products. Manage merchants through integration, expansion, and operational excellence in a 24/7 follow-the-sun environment.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the first point of contact for merchants and commercial teams for financial issues such as reconciliation, payouts, and payments settlement/payment status.
  • •Communicate reactively and proactively with merchants in Portuguese and English via email and phone to resolve issues and provide guidance.
  • •Educate and advise merchants’ financial teams on how to gain value from the platform, financial products, and features.
  • •Analyze merchant pain points and collaborate with Finance Product and Development teams to improve or build products supporting merchant operations.
  • •Be a key source of knowledge on the Adyen platform and APIs, and act as an internal product advocate by tracking processes and feeding back merchant feedback and issues.

Pay and Benefits

Perks:Relocation

Key Requirements

  • •3+ years of experience as a Technical Support Engineer or Technical Solutions Consultant, with exposure to payments or financial products.
  • •Available to work 3 days on site in Morumbi/SP.
  • •Excellent written and verbal communication skills in English.
  • •A strong affinity with APIs and internet technologies, including Postman and knowledge of technical processes (e.g., HTML/JavaScript/scripting).
  • •Strong finance and analytical skills, with the ability to get familiar with internal accounting systems.
Experience:PaymentsFinancial productsFintechAPIs
Skills:CommunicationAnalytical skillsDecision-makingAccountabilitySelf-driven
Languages:EnglishPortuguese
Tech Stack:APIsPostmanHTMLJavaScriptScriptingEmailPhone

Company Brief

Adyen
Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2006
WebsiteLinkedIn