Senior Warranty Representative

Samsung
Plano
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Independent work","Negotiation","Cross-functional collaboration","Presentation skills"]

Manage warranty terms, policies, and weekly warranty closings to ensure timely payment to service partners. Lead audits of third-party outsourced teams for policy adherence, coordinate between headquarters and care teams, and drive process improvements using warranty cost, quality, and lifecycle data. Produce daily/weekly/monthly and ad-hoc reporting, manage a Tableau warranty KPI dashboard, and create MS Office training and leadership materials.

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FursaFursa
Samsung
Samsung
2 days ago

Senior Warranty Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Manage warranty terms, policies, and weekly warranty closings to ensure timely payment to service partners. Lead audits of third-party outsourced teams for policy adherence, coordinate between headquarters and care teams, and drive process improvements using warranty cost, quality, and lifecycle data. Produce daily/weekly/monthly and ad-hoc reporting, manage a Tableau warranty KPI dashboard, and create MS Office training and leadership materials.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage warranty terms and policies, detect and resolve misalignments with global HQ policies and other care teams
  • •Perform weekly warranty closings and ensure payment goes out to service partners
  • •Liaison between headquarters and care teams to support operational needs and changes
  • •Audit third-party outsourced teams for policy adherence and develop process improvements and system updates
  • •Create training and reporting materials in MS Office and develop analysis reports using warranty data, while monitoring KPIs and Tableau dashboards

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kTuition AssistancePaid LeaveWellness StipendStudent LoanEmployee Purchase

Key Requirements

  • •2+ years of work experience in data analytics, with an accounting background a plus
  • •Bachelor’s degree required
  • •Advanced MS Excel proficiency
  • •Some experience with BI tools such as Tableau is a plus
  • •Advanced MS Office skills (PowerPoint, Word) and strong communication; candidate must work independently in a fast-paced environment
Experience:2+ yearsData analyticsAccounting
Education:Bachelor's
Skills:CommunicationIndependent workNegotiationCross-functional collaborationPresentation skills
Languages:EnglishKorean
Tech Stack:ExcelTableauPowerPointWordMS OfficeSAP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn