Help Desk Technician - TS/SCI w POLY

General Dynamics
United States
Workplace: OnsiteFull timeUSD 29.75 - 40.25 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsEducation: associatesSkills: ["Communication","Customer service"]

Provide enterprise help desk support and advance how customers operate as a Help Desk Technician IV. Collaborate with driven teammates to deliver effective technical support while meeting strict clearance requirements (Top Secret/SCI and ability to obtain Top Secret SCI + Polygraph). You’ll leverage your communication and customer service skills to support IT operations onsite in Annapolis Junction, with weekly 40-hour scheduling and a competitive hourly pay range.

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General Dynamics
General Dynamics
5 hours ago

Help Desk Technician - TS/SCI w POLY

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide enterprise help desk support and advance how customers operate as a Help Desk Technician IV. Collaborate with driven teammates to deliver effective technical support while meeting strict clearance requirements (Top Secret/SCI and ability to obtain Top Secret SCI + Polygraph). You’ll leverage your communication and customer service skills to support IT operations onsite in Annapolis Junction, with weekly 40-hour scheduling and a competitive hourly pay range.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide help desk support for enterprise IT users
  • •Collaborate with teammates to advance how customers operate
  • •Maintain performance requirements while supporting an IT help desk environment
  • •Ensure compliance with clearance requirements (Top Secret/SCI and ability to obtain Top Secret SCI + Polygraph)

Pay and Benefits

Salary: USD 29.75 - 40.25 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Associates of Arts or Associates of Science
  • •5+ years of related experience
  • •US citizenship required
  • •Security+CE certification
  • •PWS 9.1 certification
Experience:5+ years
Education:Associate's
Skills:CommunicationCustomer service
Certifications:Security+CEPWS 9.1

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top Secret/SCITop Secret SCI + Polygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn