Counter Services Officer (Macau, Macau, MO, -)

HSBC
Macau
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Teamwork","Attention to detail","Problem-solving"]

Provide friendly, efficient customer service at a bank branch, accurately handle cash transactions and detect discrepancies, while identifying opportunities for referrals to sales. Support branch plans, ensure compliance with regulations, contribute to service improvements, and foster a customer-centric, risk-aware culture through teamwork and clear communication.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
6 months ago

Counter Services Officer (Macau, Macau, MO, -)

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide friendly, efficient customer service at a bank branch, accurately handle cash transactions and detect discrepancies, while identifying opportunities for referrals to sales. Support branch plans, ensure compliance with regulations, contribute to service improvements, and foster a customer-centric, risk-aware culture through teamwork and clear communication.
Location: Macau
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide exceptional customer service and address customer needs in a friendly, efficient and professional manner.
  • •Accurately conduct cash transactions and verify for forgeries and discrepancies.
  • •Manage cash flow by recording all cash and coin transactions.
  • •Identify opportunities to perform business referrals to the sales team by understanding customers’ needs.
  • •Support the CSM/BM in developing and implementing the S&S plan for the branch, ensuring performance objectives are achieved.

Key Requirements

  • •Customer-service focused mindset
  • •General understanding of bank products and services
  • •Prior banking industry experience would be preferable
  • •Good communication skill in English and Chinese is preferred
  • •Good communication skill and basic computer knowledge
Experience:BankingFinance
Skills:CommunicationCustomer serviceTeamworkAttention to detailProblem-solving
Languages:EnglishChinese

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn