Advanced Specialist, NV Merchant Sentiment

DoorDash US
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Relationship management","Problem-solving","Cross-functional collaboration","Customer focus"]

Partner with Account Owners to ensure overall Merchant success for DoorDash’s New Vertical Merchants by delivering proactive and reactive support, managing high-value Managed Merchants, optimizing inventory and POS integrations, and driving retention through relationship management and strategic problem solving in a fast-paced last-mile logistics environment.

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DoorDash US
DoorDash US
1 year ago

Advanced Specialist, NV Merchant Sentiment

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Partner with Account Owners to ensure overall Merchant success for DoorDash’s New Vertical Merchants by delivering proactive and reactive support, managing high-value Managed Merchants, optimizing inventory and POS integrations, and driving retention through relationship management and strategic problem solving in a fast-paced last-mile logistics environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Collaborate with Account Owners weekly to troubleshoot support issues for Managed Merchants, including payment issues, portal issues, menu updates, and other advanced support issues.
  • •Take inbound contacts from Managed Merchants experiencing real-time—non-live order-related—issues ranging from account log-in support to changes of ownership and more.
  • •Build relationships with high revenue/volume Managed Merchant partners by being the primary contact and expert for their support operations, including participation in quarterly business reviews.
  • •Promote retention and overall Managed Merchant success through service and proactive outreach via phone, email, or Zoom calls.
  • •Troubleshoot and resolve catalog and inventory issues within internal bulk tools and Google Sheets, prioritizing issues in partnership with internal teams.

Pay and Benefits

Perks:Health InsuranceWellness Stipend

Key Requirements

  • •3+ years of experience in a high-volume support center, customer support, or other high-volume support-related field.
  • •Proficient with Salesforce (or other CRM software) and the ability to view and interpret dashboards/data.
  • •Proficient with G Suite - including GSheets/Excel.
  • •Experience with SQL/Mode is a plus.
  • •Excellent relationship-building and cross-functional collaboration skills.
Experience:3+ yearsHigh-volume supportMerchant supportCustomer service
Education:Bachelor's
Skills:CommunicationRelationship managementProblem-solvingCross-functional collaborationCustomer focus
Languages:English
Tech Stack:SalesforceG SuiteSQLModeGoogle Sheets

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn