Samsara

3 months ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 27 minutes agoStatus: Live

Job Summary

Technical leader role providing escalation support for Samsara's ELD compliance product. Own end-to-end issue lifecycle, collaborate with R&D, product and legal teams, analyze device telemetry, and drive product improvements. You will coach other engineers, define success criteria for new features, and create runbooks to ensure global support readiness in a fast-growing SaaS/hardware environment.

Location: Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Serve as the final escalation point for intricate ELD compliance product for post-sales customers.
•Own the end-to-end lifecycle of complex product issues, coordinating Possible issues and Jira tickets with R&D to drive timely fixes and clear stakeholder visibility.
•Analyze device telemetry and fleet-level patterns using internal tools, translating raw data and logs into clear, actionable technical narratives.
•Provide technical support for audits & inspections in collaboration with our Escalations, Product and Legal teams.
•Drive continuous product improvement by leading post-mortem analyses to identify root causes, systemic issues, key learnings, and actionable trends.

Pay and Benefits

Perks:Remote WorkLearning BudgetHealth InsurancePar Parental

Key Requirements

•B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field.

Experience:6+ yearsTelematicsIoTSaaS

Education:Bachelor's

Skills:CommunicationInterpersonal skillsProblem-solvingCustomer-focusedTeamwork

Languages:English

Tech Stack:PythonSQLTableauJira

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Samsara

Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Samsara

3 months ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 27 minutes agoStatus: Live

Job Summary

Location: Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Serve as the final escalation point for intricate ELD compliance product for post-sales customers.
•Own the end-to-end lifecycle of complex product issues, coordinating Possible issues and Jira tickets with R&D to drive timely fixes and clear stakeholder visibility.
•Analyze device telemetry and fleet-level patterns using internal tools, translating raw data and logs into clear, actionable technical narratives.
•Provide technical support for audits & inspections in collaboration with our Escalations, Product and Legal teams.
•Drive continuous product improvement by leading post-mortem analyses to identify root causes, systemic issues, key learnings, and actionable trends.

Pay and Benefits

Perks:Remote WorkLearning BudgetHealth InsurancePar Parental

Key Requirements

•B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field.

Experience:6+ yearsTelematicsIoTSaaS

Education:Bachelor's

Skills:CommunicationInterpersonal skillsProblem-solvingCustomer-focusedTeamwork

Languages:English

Tech Stack:PythonSQLTableauJira

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Samsara

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn