Twilio

1 day ago

Technical Account Manager 3

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own technical escalations for strategic customers, supporting them during Eastern hours and resolving complex issues with potentially high business impact. Provide proactive guidance and recommendations that help reduce downtime through effective use of Twilio technologies. Collaborate with customer and partner developers and Twilio Product/Engineering teams via Slack and JIRA, while analyzing customer trends to improve the overall support process.

Location: Colombia

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Address customer issues using technical and diplomatic skills and provide feedback to Twilio Product and Engineering teams.
•Work with customer and partner developers, architects, and support personnel to resolve complex technical problems.
•Collaborate with internal teams via Slack and file JIRAs to report reproducible bugs.
•Analyze customer trends and patterns, drive support process improvements, and report observations to management.
•Provide proactive guidance and recommendations to reduce downtime and add customer value using Twilio technologies.

Travel: Low travel

Pay and Benefits

Perks:Time OffParental LeaveWellness StipendHealth InsuranceRetirement Savings

Key Requirements

•4 to 6+ years of relevant experience.
•Strong REST/API knowledge and ability to understand and troubleshoot cloud solution issues.
•Ability to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript with React and Redux.
•Skilled at diagnosing network connectivity problems (TCP/UDP) and basics of SSL/TLS.
•Strong communication skills to explain complex technical issues to technical and non-technical audiences.

Experience:4+ years

Skills:CommunicationTime managementPrioritizationProblem-solvingWorking under pressure

Languages:English

Tech Stack:RESTAPIsCloud solutionsJavaNode.jsPHPC#PythonJavaScriptReactReduxTCP/UDPSSL/TLSSlackJIRA

Company Brief

Twilio

Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn

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Twilio

1 day ago

Technical Account Manager 3

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Colombia

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Address customer issues using technical and diplomatic skills and provide feedback to Twilio Product and Engineering teams.
•Work with customer and partner developers, architects, and support personnel to resolve complex technical problems.
•Collaborate with internal teams via Slack and file JIRAs to report reproducible bugs.
•Analyze customer trends and patterns, drive support process improvements, and report observations to management.
•Provide proactive guidance and recommendations to reduce downtime and add customer value using Twilio technologies.

Travel: Low travel

Pay and Benefits

Perks:Time OffParental LeaveWellness StipendHealth InsuranceRetirement Savings

Key Requirements

•4 to 6+ years of relevant experience.
•Strong REST/API knowledge and ability to understand and troubleshoot cloud solution issues.
•Ability to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript with React and Redux.
•Skilled at diagnosing network connectivity problems (TCP/UDP) and basics of SSL/TLS.
•Strong communication skills to explain complex technical issues to technical and non-technical audiences.

Experience:4+ years

Skills:CommunicationTime managementPrioritizationProblem-solvingWorking under pressure

Languages:English

Tech Stack:RESTAPIsCloud solutionsJavaNode.jsPHPC#PythonJavaScriptReactReduxTCP/UDPSSL/TLSSlackJIRA

Company Brief

Twilio

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn