Assistant Manager_Client Development

Support the transition to a more customer-centric retail journey by optimizing customer engagement programs and driving positive sales momentum. Operate existing clienteling/customer engagement initiatives while partnering with Retail, E-commerce, Marketing, Customer Service, Finance, and IT to implement future customer journey capabilities. Gather business requirements, define processes, support UAT for CRM enhancements, monitor engagement performance, and deliver reporting and recommendations to improve acquisition, retention, and lifetime value.