Assistant Manager_Client Development

Tapestry
Seoul
Workplace: OnsiteContractFunction: Administration & Executive AssistanceExperience: 5-7 yearsEducation: bachelorsSkills: ["Stakeholder management","Communication","Interpersonal skills","Analytical thinking","Organizational skills"]

Support the transition to a more customer-centric retail journey by optimizing customer engagement programs and driving positive sales momentum. Operate existing clienteling/customer engagement initiatives while partnering with Retail, E-commerce, Marketing, Customer Service, Finance, and IT to implement future customer journey capabilities. Gather business requirements, define processes, support UAT for CRM enhancements, monitor engagement performance, and deliver reporting and recommendations to improve acquisition, retention, and lifetime value.

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FursaFursa
Tapestry
Tapestry
2 months ago

Assistant Manager_Client Development

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Last checked: 12 hours agoStatus: Live

Job Summary

Support the transition to a more customer-centric retail journey by optimizing customer engagement programs and driving positive sales momentum. Operate existing clienteling/customer engagement initiatives while partnering with Retail, E-commerce, Marketing, Customer Service, Finance, and IT to implement future customer journey capabilities. Gather business requirements, define processes, support UAT for CRM enhancements, monitor engagement performance, and deliver reporting and recommendations to improve acquisition, retention, and lifetime value.
Location: Seoul
Workplace: Onsite
Employment Type: Contract · 12 months
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Support day-to-day operation and optimization of Coach Korea’s customer engagement programs for a seamless customer experience.
  • •Lead and coordinate the transition from the current clienteling ecosystem to a future customer journey framework aligned with business priorities and global strategy.
  • •Partner with cross-functional teams (Retail, E-commerce, Marketing, Customer Service, Finance, and IT) to deliver customer-focused initiatives.
  • •Gather business requirements, define operational processes, and support UAT for CRM and customer-related system enhancements.
  • •Monitor program performance, analyze customer behavior and engagement metrics, and prepare reports and recommendations to drive acquisition, retention, and lifetime value.

Key Requirements

  • •Bachelor’s degree.
  • •5–7 years of relevant experience in CRM, Client Development, Customer Engagement, or related fields.
  • •Proficiency in English and Korean, both written and verbal.
  • •Experience working with visualization tools such as Microsoft Power BI and Tableau.
  • •Experience working with IT teams, including business requirement gathering, UAT, and project implementation.
Experience:5-7 yearsCRMClientelingCustomer engagementRetailE-commerce
Education:Bachelor's
Skills:Stakeholder managementCommunicationInterpersonal skillsAnalytical thinkingOrganizational skills
Languages:EnglishKorean
Tech Stack:CRMClientelingMicrosoft Power BITableauMicrosoft Office SuiteUAT

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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