Customer Success Manager, Enterprise

Stripe
Chicago, Atlanta
Full timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Executive presence","Presentation","Customer advocacy","Problem-solving","Influencing"]

Manage a portfolio of enterprise customers to drive retention, expansion, and measurable account health. Deliver proactive workshops, business reviews, payments insights, and guidance that helps customers optimize product adoption and usage velocity. Partner with account executives, technical account managers, and internal teams to align priorities, advocate for customer needs, and share feedback with Product, Engineering, Support, Marketing, and Sales to improve the Stripe experience.

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Stripe
Stripe
1 year ago

Customer Success Manager, Enterprise

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Last checked: 20 hours agoStatus: Live

Job Summary

Manage a portfolio of enterprise customers to drive retention, expansion, and measurable account health. Deliver proactive workshops, business reviews, payments insights, and guidance that helps customers optimize product adoption and usage velocity. Partner with account executives, technical account managers, and internal teams to align priorities, advocate for customer needs, and share feedback with Product, Engineering, Support, Marketing, and Sales to improve the Stripe experience.
Location: Chicago, Atlanta
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Partner with account executives and technical account managers to support post-sale engagements focused on optimization, retention, and growth.
  • •Manage a book of enterprise customers to drive account health including performance, product adoption, renewals, growth, referrals, and customer satisfaction.
  • •Advise customers on payments and product by delivering payment performance and industry insights.
  • •Conduct business reviews to align on priorities, share payments performance metrics, present the product roadmap, and provide optimization guidance.
  • •Advocate for customers internally by sharing feedback and insights with Product Management, Engineering, Support, Marketing, and Sales to improve the customer experience.

Key Requirements

  • •4+ years in a client-facing Enterprise relationship management role partnering with large, global, complex organizations with exposure to technical products.
  • •Demonstrated ability to lead technical conversations and influence action based on requirements and value.
  • •Strong executive presence and presentation skills for in-person meetings with multiple stakeholders.
  • •Proven track record of achieving targets and goals, preferably in a sales setting.
  • •Ability to handle difficult customers or situations and demonstrate resolutions; flexibility for a fast-changing, high-growth environment.
Experience:4+ yearsEnterprise relationship managementFintech
Skills:Executive presencePresentationCustomer advocacyProblem-solvingInfluencing

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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