Salesforce Business Analyst and Configurator Senior - Medellin

NTT
Medellín
Full timeFunction: Business OperationsExperience: 5+ yearsSkills: ["Autonomía","Proactividad","Análisis","Comunicación asertiva","Orientación al cliente"]

Analyze functional requirements and translate business needs into scalable Salesforce solutions. Define processes, user stories, acceptance criteria, business rules, and use cases, then configure Sales Cloud, Service Cloud, or Experience Cloud. Manage flows, profiles, roles, permissions, reports, and validation rules, while supporting agile backlogs, functional testing/UAT, documentation, and user enablement. Bring strong customer orientation, analytical thinking, and communication to drive solution adoption.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
4 days ago

Salesforce Business Analyst and Configurator Senior - Medellin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Analyze functional requirements and translate business needs into scalable Salesforce solutions. Define processes, user stories, acceptance criteria, business rules, and use cases, then configure Sales Cloud, Service Cloud, or Experience Cloud. Manage flows, profiles, roles, permissions, reports, and validation rules, while supporting agile backlogs, functional testing/UAT, documentation, and user enablement. Bring strong customer orientation, analytical thinking, and communication to drive solution adoption.
Location: Medellín
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Traducir necesidades de negocio en soluciones funcionales y configuraciones escalables en Salesforce.
  • •Definir procesos, historias de usuario, criterios de aceptación, reglas de negocio y casos de uso.
  • •Realizar configuración de Sales Cloud, Service Cloud o Experience Cloud, incluyendo objetos, campos, layouts, record types y reglas de validación.
  • •Configurar Flows, perfiles, roles, permisos y reportes para soportar los requerimientos del negocio.
  • •Gestionar backlog, metodologías ágiles, pruebas funcionales y UAT, además de documentar y acompañar a usuarios.

Pay and Benefits

Perks:Seguro DeMedicina PrepagadaAuxilio DePrograma De

Key Requirements

  • •Más de 5 años de experiencia en análisis funcional, levantamiento de requerimientos y configuración sobre Salesforce.
  • •Experiencia en definición de procesos, historias de usuario, criterios de aceptación, reglas de negocio y casos de uso.
  • •Conocimientos sólidos en configuración de Sales Cloud, Service Cloud o Experience Cloud.
  • •Manejo de objetos, campos, layouts, record types y reglas de validación.
  • •Experiencia en configuración de Flows, perfiles, roles, permisos y reportes.
Experience:5+ years
Skills:AutonomíaProactividadAnálisisComunicación asertivaOrientación al cliente
Certifications:Salesforce AdministratorPlatform App BuilderBusiness Analyst
Tech Stack:SalesforceSales CloudService CloudExperience CloudFlowsPerfilesRolesPermisosReportes

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn