CCSS Representative II (Foshan, GD, CN, 528200)

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer focus","Communication","Teamwork"]

通过电话、电子邮件及实时通讯解答客户在信用卡、一般银行服务、个人网上理财与付款等方面的咨询与处理。基于需求发现，向客户推荐匹配的产品与服务以达成预期效果。必要时提出合理方案以解决疑难并提升客户满意度，提供高质量客户服务。

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FursaFursa
HSBC
HSBC
7 hours ago

CCSS Representative II (Foshan, GD, CN, 528200)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

通过电话、电子邮件及实时通讯解答客户在信用卡、一般银行服务、个人网上理财与付款等方面的咨询与处理。基于需求发现，向客户推荐匹配的产品与服务以达成预期效果。必要时提出合理方案以解决疑难并提升客户满意度，提供高质量客户服务。
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •通过电话、电子邮件及实时通讯工具解答客户咨询并处理相关业务。
  • •发掘客户需求，向客户推荐合适的产品与服务以达成预期效果。
  • •根据情况提出合理方案，解决客户疑难并提升满意度。
  • •在岗位中提供高质量客户服务。

Key Requirements

  • •具备良好的客户服务意识并愿意从事客户服务工作。
  • •粤语流利，思路清晰，语言表达能力强，善于沟通。
  • •具备良好的团队合作精神。
  • •具备一定的英语沟通及读写能力。
  • •能够接受轮班安排。
Skills:Customer focusCommunicationTeamwork
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn