Healia

1 year ago

Business Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Develop scalable, repeatable processes that support rapid growth in a startup, interfacing with customers to resolve issues and influence the product roadmap. This hybrid, Columbus-based role focuses on automating workflows with AI, transforming the customer experience, shaping client journeys, and collaborating with engineering and product leadership to scale operations for increasing customer demand.

Location: Columbus

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Transform the customer experience by owning the process of handling customer claims from start to finish.
•Dive into customer support questions and resolve issues quickly to improve the experience.
•Work directly with clients to build tailored plans that help them succeed and feel valued.
•Identify and implement AI-driven solutions to streamline operations and scale the business to support 100x customer volume.
•Collaborate with engineering and product leadership to refine processes and influence the operations roadmap.

Pay and Benefits

Salary: USD 65,000 - 75,000 annually

Key Requirements

•0-3 years of experience in an operations role
•Strong written and verbal communication skills
•Excellent organizational skills and ability to manage multiple priorities
•Meticulous attention to detail
•Strong analytical skills to assess data and drive process improvements

Experience:0HealthcareInsuranceStartup

Skills:CommunicationProblem-solvingOrganizationAnalytical thinking

Languages:English

Tech Stack:AIAutomationData analysis

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Healia

Builds a digital health platform offering patient-centered care coordination, remote monitoring, and clinician collaboration tools to support chronic disease management, improve outcomes, and streamline communication between patients and care teams.

Industry: HealthTech

Website

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Healia

1 year ago

Business Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Columbus

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Transform the customer experience by owning the process of handling customer claims from start to finish.
•Dive into customer support questions and resolve issues quickly to improve the experience.
•Work directly with clients to build tailored plans that help them succeed and feel valued.
•Identify and implement AI-driven solutions to streamline operations and scale the business to support 100x customer volume.
•Collaborate with engineering and product leadership to refine processes and influence the operations roadmap.

Pay and Benefits

Salary: USD 65,000 - 75,000 annually

Key Requirements

•0-3 years of experience in an operations role
•Strong written and verbal communication skills
•Excellent organizational skills and ability to manage multiple priorities
•Meticulous attention to detail
•Strong analytical skills to assess data and drive process improvements

Experience:0HealthcareInsuranceStartup

Skills:CommunicationProblem-solvingOrganizationAnalytical thinking

Languages:English

Tech Stack:AIAutomationData analysis

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Healia

Industry: HealthTech

Website