Senior Customer Success Manager - Central - Delphix

Perforce
Minneapolis, United States
Workplace: HybridFull timeUSD 90,800 - 117,000 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Relationship building","Empathy","Risk identification","Stakeholder communication","Customer advocacy"]

Build strategic, long-term relationships with enterprise Delphix customers in the central US region to drive adoption, retention, renewals, and expansion. Serve as a trusted advisor and Delphix liaison for technical escalations, partnering across Sales, Operations, Legal, Support, Professional Services, and Product. Lead value assessment and executive engagements, monitor KPIs and risk, and develop account plans aligned to customer goals.

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FursaFursa
Perforce
Perforce
2 days ago

Senior Customer Success Manager - Central - Delphix

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Job Summary

Build strategic, long-term relationships with enterprise Delphix customers in the central US region to drive adoption, retention, renewals, and expansion. Serve as a trusted advisor and Delphix liaison for technical escalations, partnering across Sales, Operations, Legal, Support, Professional Services, and Product. Lead value assessment and executive engagements, monitor KPIs and risk, and develop account plans aligned to customer goals.
Location: Minneapolis, United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Establish and maintain relationships with key decision makers within assigned accounts.
  • •Orchestrate client relationships by defining value, increasing adoption, and securing retention.
  • •Partner with the Delphix account team to find opportunities for expanded usage.
  • •Act as the Delphix liaison for technical inquiries, issues, and escalations with internal teams.
  • •Be responsible for renewal, health and risk forecasting and reporting, and develop strategic account plans for growth.
Travel: Low travel

Pay and Benefits

Salary: USD 90,800 - 117,000 annually
Perks:MedicalDentalVisionRetirement BenefitsLife InsuranceWellness StipendTotal Time

Key Requirements

  • •Bachelor’s degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience.
  • •8+ years of experience in account management/customer success in a software company.
  • •Experience negotiating and closing customer contracts, including renewals and expansion.
  • •History of success as a customer success manager, consultant, pre-sales, account management, or technical account management.
  • •Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking.
Experience:8+ yearsSoftwareEnterprise customer successDevOpsData management
Education:Bachelor's
Skills:Relationship buildingEmpathyRisk identificationStakeholder communicationCustomer advocacy
Tech Stack:DelphixGainsightPowerPointDevOpsTest Data ManagementAgileCI/CDMasking

Company Brief

Perforce
Provides enterprise version control, collaboration, and DevOps tools — including Helix Core, Swarm, and integrated application lifecycle solutions — for software development, game studios, and large engineering teams to manage code and digital assets.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Minneapolis, United States
Founded: 1995
WebsiteLinkedIn