Casual - Guest Service Agent

Minor International
Australia
Workplace: OnsiteOthersFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Proactive","Professionalism","Positive attitude"]

Deliver exceptional guest service at Oaks Sunshine Coast Seaforth Resort, welcoming guests and ensuring smooth check-ins and check-outs. Serve as a primary point of contact throughout each stay by handling inquiries, resolving issues, and providing personalised local recommendations. Accurately manage reservations, updates, and special requests using property management systems. Work rotating shifts across Monday–Sunday with immediate start options.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Minor International
Minor International
4 hours ago

Casual - Guest Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 53 minutes agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver exceptional guest service at Oaks Sunshine Coast Seaforth Resort, welcoming guests and ensuring smooth check-ins and check-outs. Serve as a primary point of contact throughout each stay by handling inquiries, resolving issues, and providing personalised local recommendations. Accurately manage reservations, updates, and special requests using property management systems. Work rotating shifts across Monday–Sunday with immediate start options.
Location: Australia
Workplace: Onsite
Employment Type: Others
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide a warm, friendly reception and ensure a smooth, efficient check-in process while addressing guest inquiries or needs.
  • •Maintain clear, courteous communication with guests, colleagues, and stakeholders via in-person, phone, and email.
  • •Process guest reservations, updates, and special requests accurately using property management systems.
  • •Act as a primary guest contact throughout the stay, providing prompt assistance and personalised recommendations to enhance experiences.

Pay and Benefits

Perks:Learning BudgetHealth InsuranceParental LeaveEapWellness Stipend

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to clearly articulate information across multiple channels, ensuring precise and professional correspondence.
  • •Consistently provides an exceptional standard of service with a proactive, positive approach to addressing guest needs.
  • •Passion for creating positive guest experiences, with focus on attentive service and efficient issue resolution.
  • •Maintains a polished and professional presentation aligned to company values and standards.
Experience:HospitalityHotels
Skills:Customer serviceCommunicationProblem-solvingProactiveProfessionalismPositive attitude
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn