Senior Engineer - Client Services

Thales
India
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Problem-solving","Customer support orientation","Technical troubleshooting","Mentoring","Communication"]

Provide technical customer support for Thales Software Monetization offerings, solving complex issues across system configuration, product functionality, service health, and bug/enhancement/upgrade maintenance. Diagnose customer problems by interpreting logs and error messages, recommending solutions/workarounds, and supporting integrations and third-party usage. Drive P1 case resolution, support hotfix/patch implementation, mentor support engineers, and participate in triage and scheduled on-call coverage.

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FursaFursa
Thales
Thales
19 hours ago

Senior Engineer - Client Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide technical customer support for Thales Software Monetization offerings, solving complex issues across system configuration, product functionality, service health, and bug/enhancement/upgrade maintenance. Diagnose customer problems by interpreting logs and error messages, recommending solutions/workarounds, and supporting integrations and third-party usage. Drive P1 case resolution, support hotfix/patch implementation, mentor support engineers, and participate in triage and scheduled on-call coverage.
Location: India
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Answer customer questions and troubleshoot/resolve issues for on-prem products and/or hosted services via phone or electronic communications.
  • •Diagnose problems by interpreting logs and error messages and probing customer environments.
  • •Recommend solutions and workarounds to known problems, including guidance for applying them and integrating with third-party solutions.
  • •Reproduce issues when needed and coordinate with the Client Services Product Champion for customer setup and repro steps.
  • •Monitor service health, lead P1 case resolution, support hotfixes/patches, and participate in triage calls and on-call coverage.

Key Requirements

  • •5+ years of industry experience in a customer support role providing technical application support, troubleshooting, and diagnostics for network and data security products.
  • •Bachelor’s degree in engineering, Computer Science/IT, or equivalent experience.
  • •Working knowledge of Windows, Linux, Android, and macOS, plus networking concepts and protocols (TCP/IP, UDP) including IPv4 vs IPv6.
  • •Basic knowledge of programming languages (C/C++/.NET/Java/Python) and ability to troubleshoot programming, network, configuration, database, OS, and SaaS issues.
  • •Knowledge of cloud/software and SaaS platforms plus familiarity with public cloud and monitoring tools; AWS/Azure/GCP and Datadog are advantageous.
Experience:5+ yearsCustomer supportNetwork securityData securitySaaSCloud
Education:Bachelor's in Engineering, Computer Science/IT (or equivalent)
Skills:Problem-solvingCustomer support orientationTechnical troubleshootingMentoringCommunication
Languages:English
Tech Stack:WindowsLinuxAndroidMacOSTCP/IPUDPIPv4IPv6CC++.NETJavaPythonOracleMS SQL ServerAWSVMwareMicrosoft AzureGCPSaaS

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn