Support Specialist (Bolivia)

Yango
Bolivia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Conflict management","Customer empathy"]

Provide timely, accurate customer support to Yango’s customers and partners across phone, email, and chat. Make proactive outbound calls, share feature requests and effective workarounds with the team, and collect customer feedback to inform product, sales, and marketing. Collaborate closely to improve service quality based on real customer needs and ensure great communication throughout every interaction.

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FursaFursa
Yango
Yango
9 hours ago

Support Specialist (Bolivia)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide timely, accurate customer support to Yango’s customers and partners across phone, email, and chat. Make proactive outbound calls, share feature requests and effective workarounds with the team, and collect customer feedback to inform product, sales, and marketing. Collaborate closely to improve service quality based on real customer needs and ensure great communication throughout every interaction.
Location: Bolivia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer queries in a timely and accurate manner by phone, email, and chat.
  • •Make outbound/proactive calls to customers and partners.
  • •Share feature requests and effective workarounds with team members.
  • •Gather customer feedback and share it with product, sales, and marketing teams.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Strong writing and verbal skills in English and Spanish.
  • •Ability to help and communicate with people.
  • •Good problem-solving skills.
  • •Conflict management skills.
Skills:CommunicationProblem-solvingConflict managementCustomer empathy
Languages:EnglishSpanish

Company Brief

Yango
Offers ride-hailing and mobility services through the Yango platform, operating in multiple markets including the UAE. The company provides app-based transportation and related digital services for consumers and drivers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2018
WebsiteLinkedIn