Inter Facilities Transfer Agent (ER24 Contact Centre 124, Rivonia, ZA, Witkoppen )

Mediclinic
South Africa
Workplace: OnsiteFull timeFunction: Facilities, Workplace & Physical OperationsExperience: 1+ yearsEducation: high_schoolSkills: ["Telephonic etiquette","Email etiquette","Sound knowledge","Administration","Communication"]

Coordinate emergency and non-emergency inter-facility transfers by receiving, logging, and managing transfer requests within the ER24 Contact Centre environment. Provide essential contact centre administration, ensuring correct handling of assistance/EMS processes and adherence to funder scheme rules. Use Microsoft Office tools and the CAD system while applying knowledge of emergency care, telephonic and email etiquette, and effective communication to support smooth patient transfer workflows.

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FursaFursa
Mediclinic
Mediclinic
1 day ago

Inter Facilities Transfer Agent (ER24 Contact Centre 124, Rivonia, ZA, Witkoppen )

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Coordinate emergency and non-emergency inter-facility transfers by receiving, logging, and managing transfer requests within the ER24 Contact Centre environment. Provide essential contact centre administration, ensuring correct handling of assistance/EMS processes and adherence to funder scheme rules. Use Microsoft Office tools and the CAD system while applying knowledge of emergency care, telephonic and email etiquette, and effective communication to support smooth patient transfer workflows.
Location: South Africa
Workplace: Onsite
Employment Type: Full time
Job Function: Facilities, Workplace & Physical Operations
Seniority: Entry level

Key Responsibilities

  • •Receive, log, and coordinate inter-facility transfers between facilities for emergent and non-emergent cases.
  • •Coordinate the inter-facility transfer process end-to-end.
  • •Provide basic contact centre administration in support of transfer handling.
  • •Demonstrate sound knowledge of the Assistance/EMS environment.
  • •Demonstrate sound knowledge and competence in the CAD system.

Key Requirements

  • •Grade 12 education.
  • •1-year experience as a Contact Centre Agent or ERO.
  • •1-year experience in an Inter Facility Department, Hospital Administration, or Medical Scheme (desired).
  • •Knowledge and ability to apply Emergency Care.
  • •Competence in Microsoft Excel, Word and Outlook, plus telephonic and email etiquette.
Experience:1+ yearsContact centreEmergency servicesHealthcareMedical schemesHospital administration
Education:High School
Skills:Telephonic etiquetteEmail etiquetteSound knowledgeAdministrationCommunication
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft OutlookCAD system

Company Brief

Mediclinic
Part of Mediclinic International, Mediclinic Middle East operates hospitals and clinics across the UAE, delivering specialist acute care, outpatient services and multi-disciplinary treatment across Dubai, Abu Dhabi, Al Ain and Al Dhafra.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1983
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Glassdoor: 3.9
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